I cannot log into ea with my original email. I made a new one so I could play battlefield...

Hi VMAXZILE,

Thanks for getting back to us.

We understand you wanted to signin back to your originak email and gamertag. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from possible malicious activity. Please allow me to do the best I can to help you recover your account.

You may try the account recovery to access your account back and there are three steps you can do that:

• Reset a forgotten Microsoft account password - Microsoft Support - Since you have already tried this, we recommend that you proceed to the next step. However, if you want to repeat this process, you can check the 3 steps from the article.
  
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• Microsoft Account Recovery Form Help - Microsoft Support - Read all the details and tips from this support article before using the account recovery form.
  

To be fair, no one in the Microsoft community can remove or change your account information. Your own self will be the help you need.

Greetings

Hello VMAXZILE,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi, I was in a chat with an ea rep. They told me my email ***Removed PII***@msn.com has been deleted. This is not ideal. I have setup smother email so I can play battlefield but again this is not ideal. I have not been able to login to fifa or battlefield with ***Removed PII***@msn.com. ***Removed PII***

I have cancelled the game pass associated with ***Removed PII***@msn.cois there anyway I can sort this so I can use my original email and gamertag?

Thsnks.

EDIT: Removed personally identifiable information (PII) from post.

Do I have to be logged in on my new ea account to play battlefield?

Correct, I could not log into my original account, and an option to create a new account with my original email address was made, that is why I believe that my Xbox account was deleted. Yes, I also know the full email address of the different account.