I Cannot Log in to Microsoft Account

Andhi Wilson · Dec 13, 2023

Hi all,

I am currently logged in on my Microsoft account to ask this question. I cannot seem to log in to the Microsoft Store app with the same account, nor can I sign in to the Xbox app on my PC. I get various messages (Apologies I can't provide any imagery for some reason no screenshots or snipping tool images (.png or .jpg) seem to be able to upload to the page, I've not had this issue on any other websites):

Microsoft Store Error Message: Email Sign in: "We encountered and error. please try signing in again later" Phone Number Sign in: You'll need the internet for this. it doesn't look like you're connected top the internet. Check your connection and try again. 0x800704cf

Xbox PC App Error Message: You'll need the internet for this. it doesn't look like you're connected top the internet. Check your connection and try again. 0x800704cf

Minecraft Launcher Error Message: Minecraft Launcher is currently not available in your account. Make sure you are signed in to the Microsoft Store and try again. here's the error code, in case you need it: 0x803F8001

If I go to the Settings menu on my PC and go to "Your Info" I can get into my account when I click "Manage my Microsoft account", the email address used for my Microsoft account is visible under my user name and above the "Administrator" title my account has. Below this in settings is some text stating "You need to verify your identity", if I click the "verify" hyperlink I get the following message:

Verification Error Message: "We couldn't sign you in [User Name] [Microsoft account email address] Sorry, there's a problem with the server, se we can't sign you in at the moment. We're working to fix it as soon as we can. Please try again in a few minutes."

If anyone has got any ideas or advice as to how to overcome this it would be hugely appreciated, I've been dealing with this since February this year when I changed an email address/alias and updated security info (added phone number) after migrating my Mojang account in Jan which was successful (email of resolution received 22/01/2023 [UK DDMMYYYY Format]). I then had to wait 30 days before signing back in to my Microsoft account after my security info (phone number) was updated (email from Microsoft confirming resolution 28/02/2023 [UK DDMMYYYY Format]).

Cheers

Andy

:)

Belen T.C.

Hello Andhi,

Thank you for posting in Microsoft Community.

We are sorry to hear that you are having trouble logging in to your Microsoft account on various apps. This sounds like a frustrating issue, and we appreciate your patience. I know how important it is for you to access your account. I would love to help you further however we in Microsoft Community we only have limited tools, and we don't have access to your account.

To resolve the issue, we highly suggest contacting Xbox/Microsoft Live Support as they can access your account to further investigate the case and help you fix the issue. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" option to chat with Live Support or request a callback.

I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.

Sincerely,

Microsoft Community Moderator

Darhyl Amizola

Hi Alan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

Based on your description, kindly try to perform the following workarounds according to this article: https://windowsreport.com/microsoft-account-doesnt-exist/

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.
If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.
Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.
Head over to Accounts, then Email & accounts.
Check your Microsoft account names under Email & accounts.
Another method would be to open any Office 2016 or 2019 app and create a new document.
Click on the top left corner where it says File, then select Account.
You can see your Microsoft account name under User information or in the Product information section.
One last method would be to sign in to your email associated with your Microsoft account.
Then, check for previous emails from Microsoft.
The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.
Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account."

4. Your Microsoft account might have been compromised/hacked.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 try to follow the instructions in the interactive tool in order to recover your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

alan han

Hey Darhyl,

I checked my account's username through Email & Accounts in settings, and it was correct. It still did not let me sign in though. I don't know if it was hacked either, as when I try to use the "recover hacked account" option, it says that my username does not exist.

Yanyannnn

Hello KaloPro_TANK thomas,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

I'm sorry to hear that you're having trouble logging into your Microsoft account. Have you tried resetting your password? You can do this by going to the Microsoft account sign-in page and clicking on the "Forgot my password" link.

If you have forgotten your Microsoft account password, you can reset it by following these steps:

Go to the Microsoft account sign-in page and select Forgot password?
Enter the email address or phone number associated with your Microsoft account and select Next.
Choose how you want to receive a security code and select Next.
Enter the security code you received and select Next.
Enter your new password and select Next.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

EymenÇ.

I am connected to my e***** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** account in the store and I want to log in to this account in the xbox desktop application, but I cannot access the login page, grey screen stays.

While I can log in to my microsoft account I want through the microsoft store, I cannot log in to any account in any of the xbox applications.

I Cannot Log in to Microsoft Account