I CANNOT GET VERIFICATION EMAILS FOR THIS SEVEN DIGIT CODE! I am just trying to get into...

Hi Mr.Blurryface,

We understand your sentiment with the account security of Microsoft Account. This is not the experience that Microsoft wishes you to have. Microsoft accounts offer a single sign-in to other Microsoft services, including Outlook.com, OneDrive, Skype and Xbox. To avoid any privacy or security breach to your data, changes to Microsoft accounts are all automatically handled and validated. We will not be able to manually make any changes to the account, but for now please allow me to provide you support articles and steps to better answer your query.

We understand that you were trying to verify your Xbox account to update your privacy settings and cell phone number. The first step that you need to take is to update your account security here: Microsoft Account Security. If you will receive the message - your security info change is still pending, which in most cases will likely to happen especially it has been a while since your account was updated or your account has some suspicious activity in the past. Please know that during the period, the system uses this step to protect the account owner from anyone that is trying to update your account in their behalf. During this process, you will be unable to access your account security however other services from Microsoft is still available - security info change. However if you were having different issue for your account feel free to check these support articles here: Account & profile and Get help with your Microsoft account.

Right after you update or add your phone number, you will be able to access the Xbox Privacy settings as you will receive the seven digit code. However if you were trying to make changes or update to Minecraft account or access. Please head to these support articles as the game has their own rules for their community safety - HOW TO STAY SAFE ONLINE and Additional Parental Controls.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Mr.Blurryface,

We have not heard anything from you in the last follow up. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been answered. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to post here in Xbox Forums.

Kind regards,

Hi Mr.Blurryface,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Kind regards,

I am having the same exact problem. I'm trying to create a new account and Microsoft requires a 4-digit verification code, but is emailing and texting a six-digit verification code. My husband is trying to log-in to his account and having the same problem.

Hello again, if you managed to reset your password is because you have access to the account, ente wait 72 hours before making a retry sometimes it may have been blocked by security by multiple attempts.

Another option would be to try to access the account through Microsoft authenticator, which is another form of account validation.