I cannot get Starfield to Launch

Discus and support I cannot get Starfield to Launch in XBoX Games and Apps to solve the problem; Hi all, I purchased the premium edition and downloaded on my PC though the Xbox app. When I click on "Play" the loading screen comes up and within 8... Discussion in 'XBoX Games and Apps' started by Darren Reese, Sep 7, 2023.

  1. Darren Reese
    Darren Reese Guest

    I cannot get Starfield to Launch


    Hi all,

    I purchased the premium edition and downloaded on my PC though the Xbox app. When I click on "Play" the loading screen comes up and within 8 seconds I get the message "The game has crashed. Error code: (0x1)."



    I've tried uninstalling and reinstalling.

    Tried starting through the MS Store.

    Tried disabling services.

    Ensured all Xbox services are running.

    Ensured all drivers are up to date.

    Here are a bunch of specs. Really thought I had a good enough machine. Thanks in advance.

    Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)

    Language: English (Regional Setting: English)

    System Manufacturer: HP

    System Model: HP Spectre x360 2-in-1 Laptop 16-f1xxx

    BIOS: F.17 (type: UEFI)

    Processor: 12th Gen Intel(R) Core(TM) i7-1260P (16 CPUs), ~2.1GHz

    Memory: 32768MB RAM

    Available OS Memory: 32462MB RAM

    Page File: 18032MB used, 19293MB available

    Windows Dir: C:\windows

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 216 DPI (225 percent)

    System DPI Setting: 240 DPI (250 percent)

    DWM DPI Scaling: Enabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DirectX Database Version: 1.4.7

    Card name: Intel(R) Iris(R) Xe Graphics

    Manufacturer: Intel Corporation

    Chip type: Intel(R) Iris(R) Xe Graphics Family

    DAC type: Internal

    Device Type: Full Device (POST)

    Device Key: Enum\PCI\VEN_8086&DEV_46A6&SUBSYS_891D103C&REV_0C

    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem

    Driver Problem Code: Unknown

    Display Memory: 16358 MB

    Dedicated Memory: 128 MB

    Shared Memory: 16230 MB

    Current Mode: 3840 x 2400 (32 bit) (60Hz)

    HDR Support: Supported

    Display Topology: Internal

    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020

    Color Primaries: Red(0.681654,0.318345), Green(0.254142,0.705292), Blue(0.137505,0.050611), White Point(0.345702,0.358537)

    Display Luminance: Min Luminance = 0.007700, Max Luminance = 865.290283, MaxFullFrameLuminance = 865.290283

    Monitor Name: Generic PnP Monitor

    Monitor Model: unknown

    Monitor Id: SDC4174

    Native Mode: 3840 x 2400(p) (60.000Hz)

    Output Type: Internal

    Monitor Capabilities: HDR Supported (BT2020RGB Eotf2084Supported )

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI

    Advanced Color: AdvancedColorSupported AdvancedColorEnabled

    ***Post moved by the moderator to the appropriate forum category***

    :)
     
    Darren Reese, Sep 7, 2023
    #1
  2. WimGolsteynBE Win User

    I cannot get Starfield to Launch

    Hello,

    I just wanted to add that I had the same problem. Using Intel Arc A730M Graphics. But after updating the driver to version 31.0.101.4887 and after Bethesda appears to have done some updates as well, the game is now running stable.
  3. Jon Prall Win User

    I cannot get Starfield to Launch

    This is literally the worst feedback for help I've seen. Clearly MS has a problem and clearly they don't want to own that problem,
  4. KozákMiklós Win User

    I cannot get Starfield to Launch

    Just wanted to post that I fixed the issue - I was using a beta build of Windows and it seems like that was affecting it. I changed my build to Canary build and it fixed my issue. Hopefully, this can help someone out.
    Big THX!!! Yes!
  5. CallaLust‪‪ Win User

    I cannot get Starfield to Launch

    I am having this same exact error as well. I wish they would fix it, this is a service I am paying for and it's not working at all. I've also tried everything you have in your OP.
  6. Marrion_Y Win User

    I cannot get Starfield to Launch

    Hi Darren Reese,

    Welcome to Microsoft Xbox Community Forum. I understand that you are having issues with Starfield where you were able to install it on your Windows device through the Xbox app but when trying to launch the game, you encounter an error.

    Please reach out to the game developer instead for assistance on this. You can reach Bethesda support through this page: Starfield - Bethesda Support

    You may also check this article for more details on Starfield: Game Release Known Issues for September 2023 - Microsoft Community

    Kind regards,
    Marrion
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I cannot get Starfield to Launch

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