I cannot get into my Roblox, I do not remember password or email, but I did buy Roblox...

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

Hello Connor,

If you still have access to Roblox on Xbox it shows the account username that’s linked to your Xbox profile in settings while in game. Username/Email/Phone can be used to sign in for Roblox. If you can’t remember the password a email or phone number is required to reset the password. The Roblox website will have more information on password resetting and account recovery.

https://en.help.roblox.com/hc/en-us

Yes, it is possible to recover a Roblox account even if you are logged in to your Xbox. However, recovering your Roblox account is independent of your Xbox account, and you will need to use the recovery methods that Roblox provides.

Recovering your Roblox account:

1. Reset password:

If you remember your username, you can go to the Roblox login page and click on "Forgot password?" or "Recover account."

2. Email or phone verification:

If you have an email or phone number associated with your account, you can use this method to reset your password.

3. Roblox support:

If you do not have access to an email or phone number associated with your account, you can contact Roblox support at roblox.com/support.

4. Xbox and Roblox Account:

If you have linked your Roblox account to your Xbox account (Gamertag), you will need to use your Roblox account password to log in, even if you are logged in on Xbox.

5. Recover your account via Xbox:

If you have access to your Xbox console, you can try logging into Roblox via the Xbox app and resetting your password there, or try recovering your account using an associated email or phone number if you have access to those details.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello EwingFam2021, if you're talking about Roblox, you're referring to your Microsoft account you use on Xbox you should follow the procedures below.

In order to access your Xbox Live account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Xbox Support can’t provide this information, even if you know your gamertag.

If you've forgotten your password, the Lost Password Solution link can help:

https://support.xbox.com/en-US/help/account-pro...

If you've forgotten your account/username/gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

https://support.xbox.com/en-US/help/account-pro...

a. Recover using your Alternate phone number or email address:

1. All you need to do is to go to https://account.live.com

2. Click on Sign in

3. Choose sign in options

4. Choose Forgot my username from there you will be ask for alternate email or phone number that you use with that account, if you enter it correctly then you will be able to see the right email for your account.

Hello
Pros_untitled!

Thanks for reaching out to Xbox forums support.

Just for clarification, I had a quick question.

Are you referring to you Microsoft account or Roblox account? Or both?

Let us know so we can guide you on how to confirm / or change your passwords to both accounts.

We look forward to hear back from you.

Good luck!

Felix

Xbox forums support