I CANNOT GET INTO MY OLD XBOX ACCOUNT WHO DOI CHANGE PASSWORD

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on changing your password.

If you need to change your password, you may do that here:

https://account.live.com/password/reset

If you need to recover your email, you can do that here:

https://account.live.com/username/recover

If you already knew the account email but having issues changing your password, you can recover the account here:

https://account.live.com/acsr

Hope that helps!

recieved email that my password was changed by someone in china and ordered 2 madden 22 games at 108.00 a piece for xbox I do not own an xbox and i cannot get into my account on microsoft or recover it to change password I am old man and not computer savy no person to talk to this was my only option.

Hi Mr Darcy, I think my situation is a little more complicated than changing my account via console. first things first when I try they prompt me for my old account password. I have lost my old account password. not only that, I cannot retrieve it as the
account seems to have been closed due to not logging in for sometime. So I am stuck in a situation where my existing Xbox live GT is tied to a expired windows account. I created a new one with my new email and am now trying to tie this windows account to
my old GT. But if I cannot gain access to my old windows account to change it, I cannot do anything. Hope this clarifies.

I cannot change my password because I requested a number change on my account since the old phone number is no longer mine. I have to wait 30 days from the date requested. But thanks for the help! I’ll change my password as soon as I can.

Hi,

It's not possible to remove an account remotely from an Xbox console. If you change your passwords, the accounts will become inoperable to anyone else who tries to use the old console.

Changing the password/s is all you need to do.