I cannot get game audio into my headphones. How do I fix it?

Hi Evelyn,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Skullcandy headset. I understand that you've tried some troubleshooting steps but none of them worked.

What's the specific model of your headset?

Are you using a wired or a wireless headset?

The best way to isolate your issue is to connect it to a different device and see if it will work normally. Kindly try it and let me know how it goes.

Regards,

Alvaro

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you're having audio issues with groups, try the following solutions.

If you can't hear chat audio when using the Xbox One chat headset, or if others can't hear you, try the following solutions first.

Disconnect the headphones or disconnect the headphone cable from the bottom of the controller and reconnect it firmly.
Check the mute button on the headphone controls to make sure the headphones are not muted.

Illustration showing an arrow and a finger pointing to the mute button on the headphone controls.
Illustration showing an arrow and a finger pointing to the sliding mute button on the 3.5mm headphone cable.

Turn up the volume. If you use headphones connected to the 3.5mm port, go to Profile & system > Settings > Devices & connections > Accessories, then select your controller to adjust the audio options.
Note If you use the headset with a Windows computer, go to Settings, choose Devices, select your controller, and then adjust the audio options.

Try using another controller or headset to see if the hardware is working properly.
Make sure you have the latest software:
Update Xbox Wireless Controller
Aspects that you should take into account:
Never pull on the headphone cable when removing it from the controller. To remove the headphones, pull on the body of the headphone jack.

The Xbox One Headset is designed for use with Xbox controllers only. Xbox consoles don't stream game sound or music through the Xbox One Headset. If you're looking for an Xbox headset that you can play and chat with, check out:

Set up and troubleshoot the Xbox One Adapter and Stereo Headset
Set up your Xbox Wireless Headset
If the problem persists, try the following solutions:
Solutions
Examine the headphones, cable, and connector for visible defects.

Make sure there is no dust or dirt on the headphone jack. To clean the connector, use a cotton swab soaked in alcohol.
Check that your Xbox controller is working properly. For help troubleshooting driver issues, see:

My controller does not connect or turn on
Firmly insert the Xbox One Headset connector into the expansion port located under the D-pad and right stick on the controller.

Information source (credits):
https://support.xbox.com/help/hardw...=Asegúrate de que el micróphone,del televisor %20is%C3%A9%20enough%20high.

I hope I can help you solve it.

Best regards,
Marvina.

Why isn't there an option on to have the chat audio come through TV speakers, headphones, or both like there was on the las XBOX. Seems like a very poor decision to get rid of those options. I want the chat audio coming through my television and headseat
like I used to do with the XBOX360. How is there no fix for this yet?

On the Accessories app when I select Audio the levels have been altered. As i said to get decent audio from my headphones i need to have the controller audio and in game controller audio set to 100%. This suggests either an issue with the headphones [where
there was none before with regular xbox one controllers] or something with how the elite 2 handles audio. Can it be anything else?

Is their no type of mixer built in? .. Is this not something simple to impalement. in a System update ?? chat is unusable in game due to game audio overruling chat audio . plz fix this Xbox then I can chat with my mobile headphones till new headset gets
here.