I cannot fix this PUR-ConversionBlockedCurrencyCountryMismatch

Discus and support I cannot fix this PUR-ConversionBlockedCurrencyCountryMismatch in XBoX Games and Apps to solve the problem; Hello i tried to buy 1 month card from the store and i cannot claim it to this error PUR-ConversionBlockedCurrencyCountryMismatch The country where... Discussion in 'XBoX Games and Apps' started by OmargunerYT, Jul 26, 2022.

  1. OmargunerYT
    OmargunerYT Guest

    I cannot fix this PUR-ConversionBlockedCurrencyCountryMismatch


    Hello i tried to buy 1 month card from the store and i cannot claim it to this error

    PUR-ConversionBlockedCurrencyCountryMismatch

    The country where i bought the code is the same as the one set in my microsoft store right now

    PLEASE HELP

    I could not find a staff member free

    :)
     
    OmargunerYT, Jul 26, 2022
    #1
  2. JosefLBohorquez Win User

    I cannot fix this PUR-ConversionBlockedCurrencyCountryMismatch

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Omarguneryt

    Do you have an active subscription in your Microsoft account?
    https://account.microsoft.com/services

    This code was purchased directly from the Microsoft store or did you get it from another site?

    I'll be waiting for your reply, greetings from another Microsoft user
  3. Allebas Win User

    PUR-conversionblockedcurrencycountrymismatch

    Hi JuanR.P,

    Where did you buy the code from? I know once I would a code from online and had this issue because the code was for another region. Luckly, the site was a reputable site and they did give me another code for my region.
  4. denis97g Win User

    PUR-conversionblockedcurrencycountrymismatch

    Hello! to contact them go to support.xbox.com
  5. XBF Felixx P Win User

    pur-conversionblockedcurrencycountrymismatch

    Hello mrtom1988!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about the error that you're receiving when trying to extend your Xbox Live subscription.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Felix

    Xbox forums support
  6. Arminator Win User

    PUR-ConversionBlockedCurrencyCountryMismatch

    Can you check in
    https://commerce.microsoft.com     that your billing address is set in Germany as well?

    If everything seems to be in order on your side, you'll have to contact the official support via
    https://support.xbox.com/contact-us or since you're in Germany call:

    Toll free: 0800 181 2968

    or 0695 007 0422

    They are available Mo-Fr: 09:00 - 18:00 and Sa-So 10:00 - 18:00

    The official support would then have to check your account why it thinks you're trying to do a currency conversion.
Thema:

I cannot fix this PUR-ConversionBlockedCurrencyCountryMismatch

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