I cannot find Starfield in my store or in my Game Pass account, why?

Hello Salim Kesapli,



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Thank you for understanding.



Regards,

Hi. My name is Brilliant and I am happy to assist you today.

You can try use a different account to download the game.
You can also try install the game remotely using a Mobile device. You can download the Mobile Device Xbox App > Sign in with your account > Link your Device to your console > Download and install the game from your Mobile Device.

I hope this helps resolve your query.

Hello Salim Kesapli

Thank you for your contribution to the Microsoft community.

We understand that you want to fix your account's subscription so that you can continue with your gaming. However, it is possible that the game may not be visible on your list due to a technical issue.

Here are some steps you can try to resolve this issue:

1. Ensure that your Xbox Game Pass subscription is active and up-to-date.
   
2. Check if there are any updates available for your Xbox app and install them.
   
3. Try logging out of your Xbox account and then logging back in.
   
4. If the issue persists, try resetting the Xbox app by following these steps:
   
   • Open the Start menu and search for “Apps & Features”.
     
   • Scroll down and locate the Xbox app.
     
   • Click on the Xbox app and select “Advanced options”.
     
   • Scroll down and click on the “Reset” button.
     
   • Restart your computer and check if the issue is resolved.
     

I hope I helped you. We look forward to hearing from you.

Greetings

Microsoft Community Moderator

India, I had downloaded the game through my phone and when launching the game I get an error code 0x803F8001.

What country do you live in?