I cannot find out who the family organizer is of my child account

Same here, this is completely ridiculous, we purchased Minecraft, daughter cannot play multiplayer as she belongs to mysterious family.

I am afraid she cannot find out , live chat agent is throwing errors.

Now, Microsoft is obliged too provide all the private information they collected about us according to GDPR act.

Lets see how they respond, or deal with it in case of reach. Part of data collection must be email of family guardian.

I'm afraid that link I gave you is the only way to see members of a family group

I also have this issue....it is completely ridiculous that there is no way to reference the controller of the family account.

We have actually purchased minecraft 3 times now to try and resolve the issue that has been caused by being forced to migrate out of a mojang account and into a Microsoft account that has family controls applied....this has broken minecraft

You have no solution for this and it is completely unacceptable, you should at least be able to send a request to the family controller, then you may have half a chance of sorting it out

Microsoft you are completely useless...very annoyed

Hi,

I have the exact same problem, where in my family safety dashboard can I see the family organiser? I see it is my dad by he does not know what email he signed up with and managing my account.

I want to know what email my organiser has so that my dad can sign in with the correct account and enable minecraft multiplayer on my account.

To direct me to a login page does not help since I need to know what email my dad needs to use when logging in.

I am 13 years old

Br

Theo

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sign in here with your account and you should see the members of your family group and the organiser as well https://account.microsoft.com/family/