I cannot find my roblox bill from 2019 in the billing history and I need it to reset the...

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello John Gleghorn,

Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.



For this, the best approach is to contact Roblux Support.



As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!

I have looked everywhere through the history downloads and it is nowhere to be found micro soft did help me find one which was his old account but i am looking for one which was downloaded in march 2019 .i did verify his email but roblox said they need
the purchase receipt but the download was free .ANY IDEAS PLEASE HELP .This is not the first time that roblox has done this to my sons account .That is why we downloaded a new game in march 2019

You would need to try contacting support and speak to billing to see if that is something they can get for you. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi C Mon3yy,

You can also check out the
legacy purchase pageas well if that is the type of content you are looking for.

Thank you!