I cannot connect to xbox live after purchasing card from Best Buy and entering it in my...

Hello Borrachone,my name is Marvina, I will be happy to help you.

I'm so sorry to hear that you're having trouble connecting to Xbox Live after purchasing a card from Best Buy.

It's a frustrating problem, especially if you've already spent time and effort trying to fix it.

Based on reports from other players, there are a couple of things you can try to fix this issue:

Make sure you have entered the card information correctly. Check the card code, serial number and expiration date.

Try entering your card information on a different Xbox console.

If the card works on another console, then the problem is with your console.

Source: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/update-payment-option

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

you cannot use your microsoft account currency to buy xbox live gold memberships.

You either need to enter a 25 character xbox live gold card that you have purchased or use a credit/debit card on your account to buy the membership directly.

It tells me I have error 8C15009. Sorry their is a problem with Xbox Service try again latter. "Been trying for about 2 Weeks, Patience gone"

Cannot download from Xbox gold live. Cannot play games that require Xbox Gold Live, Ask me to buy Xbox gold live when I have a 12 Month paid subscription. Cannot enter manage membership. Cannot enter redeem code. Cannot enter Purchase history.

It will connect to Xbox live just not Xbox Gold.

To put it simply my Xbox 360 cannot use the 4 months of Xbox gold live I have in my account.

When I use a PC I can enter the account and all features and it shows I have 4 months of Xbox gold live to go.

Everything worked fine until a couple of weeks ago.

As I mentioned Xbox support cannot fix it.

Yes I cannot make a purchase from my account. On the advice of Microsoft Customer Service I needed to buy gift cards and put them on my son's account so he could buy the game. We did that. He cannot purchase the game with the gift card money.

He can play games, but cannot purchase a new game. The charged me for the Ultimate Game Pass AFTER the account was locked to purchases. Just can't make purchases either by me or by him

Thank you.

Jennifer

Im not allowed to buy xbox live gold but the money is in my account it will not purchase the 3 month for $14.99.

Xbox credit on your account cannot be used to purchase memberships such as Live or Game Pass. You can only use a credit card, paypal or a pre paid membership card purchased from your local retailer.