I cannot connect my elite series 2 xbox controller to the xbox accessories app in windows 10

Hi

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Customizing user profiles on a Windows 10 PC is not supported via Bluetooth. Any Bluetooth capable Xbox One controllers will need to be plugged in via USB-C or through the Xbox Wireless Adapter if you want to customize and use custom profiles. The Xbox Accessories
app will not detect your controller over Bluetooth connection.

Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  

Things to keep in mind:

• The Xbox Accessories app is only available on Xbox One and Windows 10.
• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless
  Controller Series 2 and plug the other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

I hope this helps!

• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless Controller Series 2 and plug the
  other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

Hi a.rogausch,

Thanks for keeping us updated with your replies. If I'm understanding what is happening correctly, when you attempt to begin customizing your Elite controller series 2 using your Windows 10 PC & the Xbox Accessories app, you receive a gray box that
doesn't allow you to continue. Is this correct?

To configure the Xbox Elite Wireless Controller Series 2, please make sure that the Windows 10 May 2019 Update (or later) is installed and make sure your PC has the latest fixes. This includes any updates to the apps as well.

Update Windows 10

Fix problems with apps from Microsoft Store << to troubleshoot the Accessories app

This support article may also help you out: Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2 .

Please give the troubleshooting solutions a try and let us know the results.

I hope that this helps you out a bit more!

Hello ajbarnette,

I'm sorry to hear you are having issues with your Elite Series 2 controller.

Are you having this issue on PC or an Xbox console?

Console: To configure your Xbox Elite Wireless Controller, start by opening the Xbox Accessories app. To open the app on your console, press the Xbox button to open the guide, select My games & apps > See all > Apps, and then choose Xbox Accessories.

PC: To open the Xbox Accessories app on Windows 10, press the Start button, type Xbox Accessories or choose it from the list, and then sign in. If the app isn’t installed on your PC, get it here: Microsoft Store

The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless Adapter, or plug the included USB-C cable into the back of the controller and plug the other end into your PC.

You can follow the steps listed in this article to learn how to customize your Elite Wireless Controller Series 2

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

If there is a hardware problem with your controller that cannot be resolved by troubleshooting, you may need to replace your controller. To begin:

1. Go to account.microsoft.com/devices
   
2. Find your Xbox Elite Series 2 controller and click on it
   
3. Scroll down and click Start Order
   
4. Confirm the serial number and choose Device
   

Follow through with the rest of the instructions.

Thank you for your response.

In order to fix this, kindly configure your Xbox Elite series 2 controller using the Xbox Accessories app on a Windows PC device, here's how:

To open the Xbox Accessories app on your console, press the Xbox button  to open the guide, select My Games & Apps> See all > Apps, and then choose Xbox Accessories.

To open the Xbox Accessories app on Windows 10/11, press the Start button , type Xbox Accessories or choose it from the list, and then sign in. If the app isn't installed on your PC, get it here:

Things to keep in mind:

The Xbox Accessories app is only available on Xbox consoles and Windows 10/11.

To configure the Series 2 controller, make sure your PC has the latest Windows updates:

In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select Check for Windows updates. Or select Start > Settings > Windows Update.

The Xbox Accessories app won't detect your controller if you're using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the controller and plug the other end into your PC. For more info, go to: https://support.xbox.com/en-PH/help/hardware-ne...

Once you have configured your controller, kindly try to check your controller with the button mapping and see if it works on your console again.

Reference link: https://support.xbox.com/en-PH/help/hardware-ne....