I cannot change my gamertag for free, even though I have never changed it before

It's not an error

That info you are referring to doesn't apply to you

It is only for New Accounts that are given random gamertags rather than user picked

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If there is a fee coming up it means that you have managed to change it for free before. One of the examples is on our Xbox 360 wherein we were asked to choose our own Gamertag, that's the free change.

I never changed my gamertag. My gamertag displays my complete name when I play online. I have been trying to change it, but microsoft want 10 bucks for it! Even though it states that you can change it atleast ones for free! This is a security issue for me.
Can someone help me change my gamertag not to display my full name without getting charged for it? Thanks!

I want to change my gamertag so I am no longer stuck with my old one, and supposedly its free the first time, and yet it still says I have to pay. is there any way I can change it without having to pay a stupid fee made for "security reasons" (face it Microsoft, its for money. add a cooldown.)

You only get the free name change if you didnt choose your gamertag yourself when creating your account and if you were given a randomly generated gamertag.

The gamertag you have right now isnt a randomly generated one and would be one that you would have chosen. That would have counted as your one free gamertag change.

Any further changes would have the gamertag change fee.

Thanks for the replies, i already did that so i don't have anything to appeal to, it also seems that i didn't get a free gamertag change (i never wanted to change it), it would be nice to get someone from the staff even though i already paid, i have waited
for almost 2 weeks to get my gamertag back and not even the support guys can help.