I cannot be varified because you still are using my old Mobile number when l have already...

Hello this is Virginia O.

I understand that you want to unblock your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unblock your account: https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

so without the mobile number i cannot get my old account back?

I'm now in the same boat, it asked me yesterday to verify my account when I logged into Hotmail/outlook, but the mobile number it had registered was an old one that had been deactivated. I managed to get onto my e-mail account. I then went to account settings
and found the bit where i could update my mobile number. I changed it to my current number and then they sent me a text with a four digit pin to verify on Hotmail/outlook that this was me. I used the pin and it said it had been verified. then this morning
when I turned on my xbox one it told me to verify my account with a 8 digit pin that could only be sent to the old number that I had registered which was now disconnected. this is when I found out that I had to wait 30 days! for my new number to be linked
to the account. I cannot even cancel this process now as it asks for the old mobile number again to have a verification pin sent to it, WTF! MICROSOFT, I hope you are going to give me at least a one month subscription for my loss in playing time and I will
be missing out on game events for battlefield and destiny.

Using the 8.8.8.8 and 8.8.4.4 only changed the numbers next to the letter d under status, but still unable to connect. I have also removed the DMZ and Port Fowarding, but still can't connect. I did varify that the UPnP was enabled. That changed the code
next to X: under status to 0000-F008.

Thank you for the suggestions.

I cannot do this because i already redeemed the code on my mobile device, and i cant redeem it again. But it shows that i have no money from the code.