I cannot access my old Xbox account linked with my Minecraft account.

Hi OutLost8906,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are having trouble with your email address of Xbox account and the email that you use to migrate Minecraft/Mojang account to Microsoft account. Let us check on this together and sort this out to assist your concern.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. How did you migrate your account?
   
2. What advise did Mojang support say?
   
3. What other troubleshooting have you done so far?
   
4. Have you tried changing the email address?
   

Here is the article on how to migrate Minecraft account to Microsoft account. How to Migrate Your Mojang Account to a Microsoft Account – Home (minecraft.net). Take note that once migrated, you cannot undo it anymore.





Another helpful article for you to check and take into consideration especially that you are now migrated, Microsoft Account Migration Issues and FAQ – Home (minecraft.net)

If you wish to change your Microsoft account email/alias so that you will not use the old Microsoft or email account you may follow the steps on this article Change the email address or phone number for your Microsoft account | Xbox Support.

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi OutLost8906,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

i do not have access to my old laptop but i took a picture of the email and xbox account linked to my minecraft account and it is this email

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you signed in with a new Microsoft account on your PS5, you will not be able to access your old Minecraft account that was linked to your previous Microsoft account.

To access your old Minecraft account, you will need to sign in to your PS5 with your old Microsoft account credentials. If you cannot remember your password, you can try to reset it using the Microsoft Account Recovery page.

If you are still unable to access your old Minecraft account, you may need to contact Minecraft support for further assistance. They may be able to help you recover your account or link your new Microsoft account to your old Minecraft account.

I think you misunderstood, my Microsoft account still owns my Minecraft account, however, my Xbox account is also linked to my Microsoft account. Whenever I try to login and access my Minecraft account, it automatically signs me into my Xbox, which does not have the Minecraft account. It's still linked to the email, but my Xbox account is stopping me from getting into the account.