I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized...

Discus and support I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized... in XBoX Sales and Promo to solve the problem; I bought Xbox Game Pass way back in maybe September. I forgot about it and realized I needed to cancel it in December (my financial situation changed... Discussion in 'XBoX Sales and Promo' started by Olivia_862, Mar 10, 2021.

  1. Olivia_862
    Olivia_862 Guest

    I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized...


    I bought Xbox Game Pass way back in maybe September. I forgot about it and realized I needed to cancel it in December (my financial situation changed as I am a student). I went to cancel on the website but it didn't give me the option, so I called Microsoft support and they cancelled it for me. It even says its still cancelled. However, I was reviewing my bank statement tonight because I was curious as to why my balance was lower than it should be and low and behold, I had a charge for "Microsoft Ultimate 1 M" for $16.11. I am extremely upset because I am not able to work right now because of a surgery, and like I said I am a student so my money is very limited. I will be calling the bank tomorrow to dispute the charges, but I want to make sure this does not happen in the future, and clearly Microsoft support did not do the job correctly the first time. Has anyone had this problem? What should I do, and am I going to be refunded?

    :)
     
    Olivia_862, Mar 10, 2021
    #1
  2. Olivia_862 Win User

    I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized I was still charged

    I will have to contact support tomorrow because it is not letting me submit a refund request. When I called to cancel, they turned off auto renewal as well as canceled (or so they said). Like I said the last time I was charged was when I cancelled in December, so I don't know why I just got charged in March. Thank you for the information!
  3. Smwutches Win User

    I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized I was still charged

    Before calling the bank, you would want to cancel/refund through Microsoft. https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/refund-subscriptions Otherwise they will think you're trying to commit fraud. If for some reason you can't submit a the refund because it shows it was cancelled, or you have another issue with it, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us

    If you have a subscription in the future and want to make sure you don't get charged again, make sure to turn off auto-renewal before you're scheduled to be billed again (instead of cancelling).
  4. KyleePanduro Win User

    Charged

    Hello,

    This doesn't help me because my xbox account shows canceled since August which is when I canceled, so there is nowhere to click refund for those charges, however my bank statement clearly states that the charges are the 12th of each month. Why won't it stop?! may need to report fraud to my bank, I'm getting desperate.
  5. DEVONANDDAD2009 Win User

    I have been charged for multiple Xbox Live Gold membership without me knowing

    I canceled my membership 2 months ago....was charged anyway. Called Xbox Live support, and was told the will not refund my charges....because "there is no card on file". Which is a lie, because I'm looking at my bank statement with the charge less than 24
    hours ago. I was on a month to month plan and removed my cards and canceled my account on Microsoft live. The person on the phone agrued with me and said "I have to take it up with my bank", "there is no one here in management that will assist you". Employee
    refused to give employee ID or any info regarding my next step. This is FRAUD! I have already filed a report with my bank and plan to file a complaint via any legal avenues I can. I am very disappointed in this poor customer service.
  6. xaGuyUnderYoux Win User

    Microsoft just stole my debit card information!!!!

    First off I don't use PayPal but good try though.

    Second auto renewal has been cancelled for months now. I haven't used my old card since March in looking at my bank statements. I'm contacting Microsoft and I'm contacting my bank but there's no reason this should've happened to begin with
Thema:

I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized...

Loading...

  1. I cancelled my gamepass months ago, and when reviewing my bank statement tonight I realized... - Similar Threads - cancelled gamepass months

  2. Haven't received refund 1.5 months aftr cancelling gamepass

    in XBoX Games and Apps
    Haven't received refund 1.5 months aftr cancelling gamepass: I had purchased gamepass through UPI for 449 rs . And refunded same day as my pc didn't support the games . Hence refunded and also got confirmation email regarding sucessful refund and reflection...

  3. Microsoft reset my xbox data and continues to bill me for gamepass with no way to cancel...

    in XBoX Accessibility
    Microsoft reset my xbox data and continues to bill me for gamepass with no way to cancel...: So for starters, I tried logging into my account one day and my account was reset, i had to make a new gamertag, account, and everything. I’ve tried everything to get it back but it seems that...

  4. What if I bought a game with the gamepass discount, when I cancel the subscription do I...

    in XBoX Games and Apps
    What if I bought a game with the gamepass discount, when I cancel the subscription do I...: I bought BO6 with the discount while having gamepass. I then unsubscribed and I think I lost the game and it was uninstalled? f6183460-454a-452b-8990-643dcee88dd3

  5. How to cancel GamePass Subscription on an old hacked account

    in XBoX Accessibility
    How to cancel GamePass Subscription on an old hacked account: So here is a doozie Many years ago (15-20) I had my first Xbox account which was linked to my Hotmail account when I was a teenager. This account was hacked and spent way too long trying to get...

  6. Cancelling a Gamepass subscription on a account i’m game sharing with

    in XBoX on Consoles
    Cancelling a Gamepass subscription on a account i’m game sharing with: so i recently started game-sharing with this friend of mine. However he has a subscription already which is xbox live core, and i wanted to game share game pass ultimate with him so if i cancel...

  7. Can't play Dead by Daylight after I cancelled my suscription to GamePass Ultimate, even...

    in XBoX Games and Apps
    Can't play Dead by Daylight after I cancelled my suscription to GamePass Ultimate, even...: I used to have GamePass Ultimate, but since I didn't really played that many games, I cancelled my suscription and purchased my games on black friday. And all the other games work fine, except...

  8. starfield crashes to dashboard at loading, suggestions other than canceling gamepass?

    in XBoX Games and Apps
    starfield crashes to dashboard at loading, suggestions other than canceling gamepass?: I like Starfield. A lot. But I don,t need the aggrivation. There is no error message. XBox X just dumps Starfield from the load last save screen to the Xbox dashboard. Started a few days ago. I am...

  9. How can I cancel gamepass subscription when I’ve been locked out my account?

    in XBoX Accessibility
    How can I cancel gamepass subscription when I’ve been locked out my account?: Locked out of my account, can’t recover it because it’s connected to my old phone number. Lost all my digital possessions, saved game files and gamer score from the last 20 years. Can’t cancel my...

  10. Xbox UI changes: have cancelled my Gamepass sub in protest. Here's why.

    in XboX Insiders
    Xbox UI changes: have cancelled my Gamepass sub in protest. Here's why.: This may sound extreme, but I've just cancelled my Gamepass Ultimate sub in protest at the invasive and intrusive advertising on my Xbox dashboard. I was actually surprised how, well, hurt and...