I canceled auto-renew for gold, but then it auto-renewed

Discus and support I canceled auto-renew for gold, but then it auto-renewed in XBoX on Consoles to solve the problem; Pretty much what the title says. I canceled auto-renew a week or two ago. It appeared to work and it said gold would expire on January 15th.... Discussion in 'XBoX on Consoles' started by kippswanson, Dec 28, 2015.

  1. kippswanson
    kippswanson Guest

    I canceled auto-renew for gold, but then it auto-renewed


    Pretty much what the title says. I canceled auto-renew a week or two ago. It appeared to work and it said gold would expire on January 15th. Something must have gone wrong though, because last night it auto-renewed and charged $9.99.

    I've removed the payment method, so this won't be happening again, but can I get this charge reversed?

    :)
     
    kippswanson, Dec 28, 2015
    #1
  2. CamarisX
    CamarisX Guest
    HELP My Xbox bought a 1 month gold subscription automatically, even though i had it set not to auto renew.

    About a month ago i bought a one month gold membership, when it asked me if i wanted it to auto renew i said no.

    yesterday it not only auto renewed my gold membership, but it charged me $20 instead of the $10 a one month membership costs.

    so what i want is a full refund, my gold membership canceled, and my auto renew turned off like it's supposed to be.
     
    CamarisX, Dec 28, 2015
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Turn off auto renewal or cancel Xbox LIVE membership

    How to turn off auto renewal

    It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

    Steps to follow:

    1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

    2) Proceed to My Account.

    3) Click Change next to automatic renewal. Change the setting to OFF

    You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

    Note:

    If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

    If you disable your account immediately, you will lose the time remaining on your membership subscription.

    If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

    You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com
     
    xboxfelix, Dec 28, 2015
    #3
  4. Smwutches
    Smwutches Guest

    I canceled auto-renew for gold, but then it auto-renewed

    Smwutches, Dec 28, 2015
    #4
  5. MaximumExtreme Win User

    Billed for Free Trial

    Sorry to hear about the problem your having. To cancel auto renewal click on this link and it will guide you through the steps.support.xbox.com/.../cancel-xbox-live-gold-subscription


    Might I also suggest removing payment option on your account. This might help with the auto renewal too if it keeps renewing.
  6. MB5656 Win User

    Account has Been suspended. Need help!

    yes you can cancel auto renewal go here:

    support.xbox.com/.../renew-xbox-live-gold-account

    hope that helps :)
  7. SOME NAME 2401 Win User

    Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.

    To cancel auto-renewal you need to go too the xbox website then go too payment and billing find Xbox game pass then turn off auto renewal on the game pass

    then it should cancel your auto renewal.
  8. THEOWENKILLER Win User

    big problem need help

    support.xbox.com/.../cancel-xbox-live-gold-subscription

    Turn off auto renew.
  9. RarelyFunny Win User

    Auto renewal

    Also, if I have canceled auto-renewal why can't I remove the credit card that is used for auto-renewal?
Thema:

I canceled auto-renew for gold, but then it auto-renewed

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