I can not get the reward, I have to change the payment information to confirm are correct

Discus and support I can not get the reward, I have to change the payment information to confirm are correct in XBoX Rewards & Social to solve the problem; I can not get the reward, I have to change the payment information to confirm are correct. [img] c9bffc4d-2699-41a6-9623-869794228206 Discussion in 'XBoX Rewards & Social' started by Yixienagi, Oct 28, 2016.

  1. Yixienagi
    Yixienagi Guest

    I can not get the reward, I have to change the payment information to confirm are correct


    I can not get the reward, I have to change the payment information to confirm are correct.

    I can not get the reward, I have to change the payment information to confirm are correct [​IMG]

    :)
     
    Yixienagi, Oct 28, 2016
    #1
  2. DExcite
    DExcite Guest
    My Xbox Reward shows the message, that i cant receive Payments

    Hi,

    my Xbox Live rewards show me the message, that i cant receive Payments and i have to check my informations. I checked my Informations and they are correct.
     
    DExcite, Oct 28, 2016
    #2
  3. Miss Ermine
    Miss Ermine Guest
    Geting help change my Gamertag

    Hello, weegrim18. It sounds like you may have been misinformed by whichever support you talked to first. I can confirm that these community members are correct- there are very limited circumstances in which an account will qualify for that GT change. In
    the circumstances you have described, I'm afraid the account would not qualify.

    The good news I can give you though, is that all GT changed cost only 800 MPS. You can check out
    Xbox Rewards and
    Bing Rewards     to get free points if you are unable to purchase the 800 points for the GT change.

    Thanks for visiting the Forums!
     
    Miss Ermine, Oct 28, 2016
    #3
  4. Mister Gwyther Win User

    I can't buy Membership!!!

    Hey there Exit! I understand you are still having some issues purchasing. Can you confirm that all your information on
    https://billing.microsoft.com is current and correct? Can you also let me know if your payment method information matches this account information? Thanks!
  5. Mister Gwyther Win User

    Error code 80190821??

    Hey there! Can you confirm that all your LIVE account information is correct, and that your payment method information matches your profile information (name, address, region, etc)? Thanks!
  6. Darhyl Amizola Win User

    Card name doesn't match information?

    I appreciate the response.

    In regards to the error message, it suggests that your payment card billing information and your Microsoft account billing address information are not matched. Possibly due to outdated information or changes in the billing address.

    Since you have confirmed that the information on your payment card is correct, you can also verify if the billing information on your Microsoft account is updated by signing on to account.microsoft.com > payment and billing > address book.

    If the payment card and account billing information are matched yet the issue remains, I highly recommend you reach out to Microsoft Support for further assistance as they have the tools and resources to properly investigate this case:

    https://support.microsoft.com/en-us/contactus/

    Best regards,
    Darhyl
  7. Mister Gwyther Win User

    trying to buy microsoft points

    Hey there Plucky! Can you also confirm that all the information on your account is current and correct (name, address, age, region, etc.) and that the information on the payment methods is the same? Are you getting an error code with this message as well?
    Let us know, thanks!
  8. Mister Gwyther Win User

    Can't authorize payment method.

    Hey there Outlaw! While on the billing site, can you confirm that all your profile information is correct, and that your payment method information matches this? I would also recommend trying a different payment method to see if that works. If not, you may
    need to give phone support a call to have them check into your billing account for you. Let us know how that goes, thanks!
Thema:

I can not get the reward, I have to change the payment information to confirm are correct

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