I can not enter billing information again

:)

 

Requirement to enter billing information

I know I'm not from MS, but it's used for verification in case the user has to call support with any problems.

 

Requirement to enter billing information

Hi, I'm an xbox ambassador and was asked the following question. Why when someone trys to redeem a 3 month xbox live card would it ask for billing info?



If someone from MS could respond I'd appreciate it.



Thanks

 

Hey there MonstruineitoX,

Sorry to hear that you're having problems with this issue.

It might be that there is some discrepancy between the information with your financial institution and your payment instrument.

I would say that your best bet for issue resolution would be to contact
customer support directly or your financial institution so they can make sure everything is correct as you're putting it.

Also, just a heads up, if you're trying to put in a payment instrument that does not have billing information (i.e. a prepaid visa or something similar) you'll run into trouble as well.

Hope this information was helpful, let us know how that goes.

thanks!

 

I'm sorry to ask again, but could you give me the customer service number? As much as I looked for it, I did not find it and I do not know what its service program is in the company. and I am uninformed in this because I never had problems like this in
my account. Thanks

 

Hey Monstruineito thanks for keeping in touch!

The way to reach out to one of our Xbox Support Specialists is to simply
Request a Callback and let them reach out! Give it a shot and let us know if we can further assist in this or any other matter!!