I can not download new collections

New wrinkle: This afternoon when I loaded the jigsaw software, I got one of those web pages telling me there was a new collection called Camping. When O went to dlownload the collection (thinking I could download the others as well, I still get the message
that there are no new collections.

It doesn't matter what approach I take, it crashes every time I try to open the Collections panel to download a new collection. No warning, just closes.

I reset the game as StellateEight85 suggested. I don't recommend anyone else trying this and here is why:

The good news (if you can call it that):

*The game was working and not freezing...for one day. I opened the game to play today and it was freezing up. Again. No one should have to reset their game on a daily basis to be able to play it, or endure the following:

The bad news:

*All of the puzzle collections I had downloaded (and completed) went back into the collections that you can browse before "purchasing." Meaning each collection I previously downloaded needs to be downloaded again.

*After downloading a few collections they show that I have completed them, but my gold bars do not reflect those completions.

*Before resetting the game my gold bars were above 300,000. Now the gold bars are MINUS 120,000....so forget "buying" new collections.

If you reset a game, shouldn't it be just that? Everything back to how it was before you ever played it?

I came back to play Jigsaw today with the hopes that the game would be fixed.

Ha.

Fool me once......

Hey there Repuser,

Can you elaborate a bit for us? What happens when you try to download the game or collections? Are you seeing an error message or error code? What type of device are you trying to play the game on?

Let us know!

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I've had no issues downloading the new content. What I did was download all available content and then I went to the elite playlist where it prompted me to download collection 2. From there I was able to download today's new content.