I can not access my Jigsaw Puzzles or my solitaire games, Why?

Hello shirley sherry,

Welcome to Microsoft Community.

I can see that you are having issue with your Microsoft Casual games. Let me see how I can assist you with it.

Let me ask few questions about the issue to get a better understanding.

• When was the last time you have access to the game?
  
• What platform are you using to play the game?
  

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Please visit : Microsoft Casual Games FAQ | Xbox Support for additional troubleshooting steps.

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Thank you for understanding.

That would restore solitaire games, perhaps

It did not bring back nor show my purchased jigsaw puzzle packs.

I have the same problem with mahjong and solitaire but not the jigsaw puzzle app.

Same thing for me. It is getting really bad! Usually I would close out of the Microsoft Solitaire Collection app, and restart it, then Jigsaw would open. Now it takes a half dozen or more times. It is truly becoming unplayable. This morning
I have a puzzle at 36% complete, and I've been trying for about an hour to load Jigsaw to finish it to no avail. My PC is a beast, so it is not that my machine is under-powered. Also Jigsaw erases my progress of completed puzzles arbitrarily. So damn frustrating!
This can't be that hard to fix. I think it has to do with the app loading an advertisement during these rotating circles thing.