I can log into xbox.com

Hello Remy, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you, I did an internal search in Microsoft support and I found a publication where it mentions some steps to solve this problem and I thought it was good information, which you should take into account:

Fix sign-in issues in the Xbox app

Xbox App Windows 10

On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you resolve them. If you can't get past the login screen, select I forgot my password and follow the instructions.

If that doesn't work, select the Home button > Settings > Time & Language. Under Date & time, make sure Set time automatically is turned on.

If none of these options work, select the Start button > Settings > Accounts, then find the Microsoft account you used to sign in to the Xbox app and select Remove. Next, go back to the Xbox app and sign in with the Microsoft account you just removed.

Information source (Credits): https://support.microsoft.com/windo...de-sesión-en-la-aplicación-xbox-40db5c71-aa95 -a508-5651-8eb5b56f5c60

If for some reason it doesn't work for you, you can try the following methods published on the Microsoft forum by Dante Martino, independent advisor:

Make sure Xbox services are not disabled or stopped:

1. Press the Windows+R keys

2. In the Open box type "services.msc" (without quotes) and press Enter

3. Locate these Xbox services:

- Xbox Live Auth Manager

- Xbox Live Game Save

- Xbox Live Networking Service

They must be on Automatic and must be started. If they are not Automatic, modify them.

The Xbox application opens fine, without problems, but when you try to log in to your account, that gray window remains?

Try resetting the app's temporary files and login information.

1. Press Windows + E keys

2. In the top bar of File Explorer copy the following path:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

3. Delete all contents of the folder

4. Restart the device and check its operation.

If it continues to fail, create a new Microsoft account and try signing in to Xbox. This would denote a problem with the original account.

I hope it helps you. Greetings.

Information source (Credits): https://answers.microsoft.com/thread/5a3da337-0590-4d44-ad2e-e6160c0812f1

Best regards,
Oskayra.

And why can i log into the xbox.com , but i caný log into live ? Makes no sense

PS I can log into xbox.com

Do you can access your Microsoft Account through
here?

Hello again Ben K, after some searching I found these steps:

1. Close the application.
2. Restart your phone.
3. Uninstall and reinstall. Press the app icon until the Delete app option appears. Then reinstall the app from App Store.

You can also take a look at the following article:

https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-issues-in-the-xbox-mobile-app

If this doesn't work for you, it's best to contact support directly.