I can go online, but can’t buy in marketplace

Discus and support I can go online, but can’t buy in marketplace in XBoX Games and Apps to solve the problem; I’m trying to buy items in marketplace, but it says there’s bad internet connection even though the game lets me play online! I tried it early in the... Discussion in 'XBoX Games and Apps' started by Marina Coimbra de, Jan 29, 2025.

  1. Marina Coimbra de
    Marina Coimbra de Guest

    I can go online, but can’t buy in marketplace


    I’m trying to buy items in marketplace, but it says there’s bad internet connection even though the game lets me play online! I tried it early in the morning and now in the evening and the issue persists (I even used different internet connections but it didn’t work)… May anyone help me? :,D

    :)
     
    Marina Coimbra de, Jan 29, 2025
    #1
  2. Nolan Coker Win User

    Chessmaster Live

    As far as I can see it is only from xbox 360 and you have to buy a disk as you can’t but it on the marketplace it seems.
  3. Bradyn Smith Win User

    I recently updated my microsoft email from an old one to a new one and now i can only play offline games and i can’t access the store to purchase new games, can someone help me

    I also didn’t say that for example on minecraft or nba2k i can only play by myself no friends can join and i can’t buy vc or get on the minecraft marketplace please help
  4. OhadVano Win User

    Buying xbox 360 game

    The Xbox One marketplace says: "Buy on Xbox.com or Xbox 360. You can’t buy this on Xbox One."
  5. phleepish Win User

    i got question

    You can probably buy him online online through the marketplace, I'm not 100% sure though. Sorry.
  6. Sodangidni Win User

    I can’t buy anything on the Minecraft marketplace

    Hello, Anthony D. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    I’m sorry to hear you’re having trouble when trying to purchase something in the Minecraft marketplace.

    Not only that, but I want to inform you that for specific game issues, Minecraft has a dedicated team.

    They will be able to provide further assistance regarding this matter if you’re able to purchase content on other apps or games on your iPad.

    You can contact them by clicking below:

    https://help.minecraft.net/hc/en-us/requests/new

    Furthermore, I think you may find helpful the following thread. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:

    https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

    Thanks for your attention,

    Arturo.
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I can go online, but can’t buy in marketplace

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