I buy the Xbox Game Pass Ultimate and at the end it tells me Check the information you have...

Hey there Julian Pulido Mendez,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. If you have already made sure that the payment information is correct in your account, then I would suggest getting
in contact with
customer support when possible.,

Hope this helps.

Thanks for reading!

it just tells me to buy the game or to get game pass ultimate

Do you have Xbox Game Pass Ultimate, and are those games part of the program? You need to tell us as much information as possible

Yes. Ultimate includes gold, game pass for pc, and game pass for the console. If you have a standard gold or game pass subscription when you purchase Ultimate, the remaining time you have on those will be upgraded to Ultimate. So if you had 12 months of
just gold and buy 1 month of Ultimate, you end up with 13 months of Ultimate.

what year does it say that your game pass ultimate ends, as that will be when you run out of gold and game pass since game pass ultimate combines the 2.

The last time I checked the terms stated that in your case you would have game pass ultimate for 17 months, so until November 23rd (if my math is correct), remembering that game pass ultimate includes both Xbox Live Gold and Game Pass.