I buy Groove, and my promo gone

Discus and support I buy Groove, and my promo gone in XBoX Games and Apps to solve the problem; So I purchased Groove music subscription on a promo where it was buy 1 month and get 5 more for free. And I'm tight on $$ so it was perfect. That was... Discussion in 'XBoX Games and Apps' started by Xandreiz, Oct 8, 2017.

  1. Xandreiz
    Xandreiz Guest

    I buy Groove, and my promo gone


    So I purchased Groove music subscription on a promo where it was buy 1 month and get 5 more for free. And I'm tight on $$ so it was perfect. That was August and now I'm stuck with no Groove and am pretty disappointed that the promo is gone. HELP?

    :)
     
    Xandreiz, Oct 8, 2017
    #1
  2. spoofer98
    spoofer98 Guest
    spoofer98, Oct 8, 2017
    #2
  3. John Yien Zheng
    John Yien Zheng Guest
    promo code for groove music bogo

    I have opened a case reference # 1371501195.

    I signed up for groove music bogo, but never received my promo code. Please send me my promo code for promotion shown here:

    https://www.microsoft.com/en-us/groove/bogo

    Thank you.
     
    John Yien Zheng, Oct 8, 2017
    #3
  4. bowski477 Win User

    3 Months free Groove music pass

    Did you find this promo via the xbox dashboard or the Groove site?
  5. Roger_Soto Win User

    GFWL - there was an error retrieving your purchase history. please sign out and try again later

    I have the same problem. Music I bought with groove is gone and now my games for windows live... why should I or anyone else ever buy anything from current xbox pc store if this the type of stuff that happens after a few years.
  6. The Quasnork Win User

    3 months free groove music

    I am also elegible for several free months of Groove Music Pass after following the steps of a promo I saw on my Xbox One, it ended up having me pay for 2-months of the Groove Music Pass instead of me getting the 1-month free trial+additional free months
    of the pass. I contacted support, explained my situation, thoroughly checked my email accounts and Xbox messages and then they linked me to this forum and told me to explain it here. Also to mention I've spent $20 on the passes, when I shouldn't have spent
    anything according to the promo. I started my first pass on August 13th and it renewed on September 26.
  7. Miss Bijoux Win User

    No code for Groove Music promotion

    Hey matt -

    From the Terms of Service for that Groove promotion:

    During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
    billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.
    If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!
  8. Miss Ghidorah Win User

    3 month promo codes for Groove Music

    Hi there!

    We have messaged you a 3-month promo code for Groove Music. Please be sure to check that!

    Let us know if you're still seeing any issues. :)
Thema:

I buy Groove, and my promo gone

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