I brought 2k24 25th anniversary and now it says I don't own please help I brought it on 9/10/23

Hi Marion, my name is Courtney and I would be happy to help.

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check you games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

In this article (http://answers.microsoft.com/thread/f6a603e3-c931-40b4-9f6b-e605b838d2ad), XBF Ihssane shows the solution to the problem can be solved by following these steps.

Greetings,
Courtney.

FIFA 23 I brought it and now it is saying ‘you may be seeing this message because the account that owns this content might have assigned a different console as their home Xbox’

Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Are you completely sure you are using the same account you bought those games with?

If you are let's first try deleting the account's cache

Delete account Cache

Remove Account:
1. Press the Xbox button.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then Remove.
4. Close.

Power Cycle:
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:
1. Press the Xbox button.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email Address and the Password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, check your library again

Hi iRICKYMINAJ!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

If you are unable to see the NBA 2K24 25th Anniversary Edition in your purchase history, you may want to try the following steps:



1. Check if you have purchased the correct edition of the game. The NBA 2K24 25th Anniversary Edition is a special edition of the game that includes additional content and features.



2. Check your email for a confirmation of your purchase. You should have received an email from Microsoft confirming your purchase of the NBA 2K24 25th Anniversary Edition.



3. Check your Xbox console or the Microsoft Store for your purchase history. You can view your purchase history by going to the Microsoft Store, selecting your profile, and then selecting "Purchase History."



Please let us know how it goes.

Greetings,

RodelioP.

I have Windows 10. I tried this on chrome and I was brought to the same forum. I reset my Microsoft Edge (My search app of choosing) and it still brought me to the same thing. If you look at the forum you will see that it was last updated on June 25th
and I visited the account.xbox.com link the 26th. It may very well have taken over the account.xbox.com link at redirected it to that forum.