I BOUGHT THE WRONG GAME & WRONG VC

I wasn’t aware of spending my 169,000 vc not to long ago

hey, im

i understand i purchase vc but i accidentally bought the wrong vc.

Hi Smile Poe,

Greetings!

Thank you for posting in Microsoft Community.

I understand that you have purchased the wrong VC for NBA 2K24 on Xbox One and have been refunded by Microsoft to purchase the correct NBA 2K24 for Xbox Series X|S. However, you are unable to get a refund for the VC you purchased for the wrong game.

We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you an accurate information about to your refund request that got denied.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.

3. If not, please select the country/region it is showing and select the correct one among the lists.

4. Make sure to use to check the available contact times of the support.

5. Select the "Contact Us" button

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

I priced 2k23 vc and I might be priced 2k24 vc and I would like a refund for those transactions please and thank

I brought the wrong vc from a different game