I bought the buy 3 months and get 3 promotion and never received the other 3

Hello!

Thanks for reaching out to the forums with this situation. I understand you've completed a promotion that stated you would get 3 months of Xbox Live Gold for the purchase of a 3 month subscription of Xbox Live is that correct? The way those promotions work
if all the requirements have been met you'd just have to wait and you should receive the code in your Messages under "Xbox Live messages". Could you check that section from you console and see if its there? Let us know with a reply how it goes!

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.

The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
the case.

I bought a prepaid card over 3 months ago from the store and used the promotion on the dashboard to renew my gold membership, but i never received any microsoft points..Please help