I bought robux but never got the code so how will i get the robux?

Hello Sai, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

Would I know if you purchased the Robux by using the Xbox.com website and clicking on the “Buy” button, or how did you purchase the currency?

https://www.xbox.com/games/store/400-Robux-for-...

Additionally, are you playing the game on Xbox, PC or what platform?

Lastly, I appreciate the opportunity to let you know that here in the forums, it is not possible to review your account or order history information.

I can’t convert it into robux because it doesn’t show the roblox robux in the redeem section so i can’t get robux

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your Robux purchase not showing up.

Just a heads up that there are times due to delays with the server, your currency will not not show up right away on your account. It can take up to 24 hours and if this is already more than 24 hours, you can always have this requested for a refund through the webform.

Just also make sure to refresh the account first by signing out and signing back in, restart the game completely by exiting the game and going back to it.

Since you already made a refund request on your billing history and got declined through the automation, try doing it on the webform instead.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

Choose the option "Why don't I see the purchase in my list?" then "I don't see the purchase"



Choose the last option "none of the above apply, I still can't find my order" then "request a refund"

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Punish your boy and tell him to NEVER make purchases again without allowance.. And I doubt you can get the money back because your son would've payed for the ROBLOX virtual currency known as robux and he as probably bought clothing and game passes with these
robux so nor Microsoft or the ROBLOX team will be able to get the robux back because they are unable to take the bought items off his ROBLOX account. Also change the settings on your Xbox to make it require a passkey or your password when making a purchase!

Hello,

My son just redeemed his $15 Microsoft gift card and bought 1200 robux money but it is not showing up in his account. It's sayin he still only has 3 robux. Any ideas what is going on? I got the email that the card was redeemed so it seems to have taken the
money but it's just not showing up in his robux account....