I bought robux but it didn't show up on my account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Esaiah

Sorry to hear that mate, if you double check your Microsoft account order history, the transaction appears there or not yet?
https://account.microsoft.com/billing/orders

If yes, appears as approved?

Please let me know, I'll be waiting for your reply
Greetings from another Microsoft user

Hello,

My son just redeemed his $15 Microsoft gift card and bought 1200 robux money but it is not showing up in his account. It's sayin he still only has 3 robux. Any ideas what is going on? I got the email that the card was redeemed so it seems to have taken the
money but it's just not showing up in his robux account....

You would need to talk to the roblox publisher. Here is a link to there help page that deals with your situation.

Roblox help page

Yes I understand, but the problem is that my balance is not showing up when purchasing the robux. Is there a way to add my Microsoft balance somehow?

I can’t convert it into robux because it doesn’t show the roblox robux in the redeem section so i can’t get robux