I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.

Discus and support I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake. in XBoX Games and Apps to solve the problem; I’ve been trying to EXCHANGE THE 2K21 Forever Mamba Edition – Next Generation for the 2K21 Forever Mamba Edition Current Generation since it DOESN’T... Discussion in 'XBoX Games and Apps' started by HelpMe9LD, Sep 21, 2020.

  1. HelpMe9LD
    HelpMe9LD Guest

    I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.


    Code:
    I’ve been trying to EXCHANGE THE 2K21 Forever Mamba Edition – Next Generation for the 2K21 Forever Mamba Edition Current Generation since it DOESN’T WORK. XBox customer service is awful;
    they continue to deny my request even though the game does not work; if you call, they totally agree but update the ticket only to have it denied again. I see that they have refunded / allowed the exchange for some but not all which makes no sense. My ticket
    keeps getting denied. My credit card is now reversing the charges since I purchased something that doesn't work but I really don't understand why XBox can't get this resolved as an EXCHANGE.I never realized how awful the customer service is for Microsoft / XBox; it takes them 4 business days to respond to emails which they don't read; they just keep denying the request.
    Microsoft / XBox - you need to get your act together; denying kids to play an overpriced game is just wrong and more importantly, why are you selling a game that has to be played on a
    console that isn't even out yet. The digital game on XBox is not clear that it is for X only but on-line it is very clear which is how I figured out the error. Shame on you Microsoft / XBox.Copied the below post that is closed with same issue:I have the same issue. This is absolutely Ludacris. This is a breach of consumer rights. No one is asking for a refund. Just an exchange for the correct version. Of course the game has been
    played! We paid top dollar for a new game! Only to find we have received something of far less value in reality. I'm disgusted they would advertise to buy a game for a console that noone can even buy!!!! Then refuse to help when there is clearly a tonne of
    people fooled by the very UNCLEAR advertising of this game. Years of loyalty and money met with denial to simply exchange for what we paid for. Disgusting
    
    
    :)
     
    HelpMe9LD, Sep 21, 2020
    #1
  2. Peter R Fleming Win User

    Nba 2k21

    Sorry but 2k has not announced cross-play for the game.

    Since you have to pay for the game separately on both consoles I doubt they will have Xbox One and Xbox Series X crossplay.

    Before someone says If you buy NBA 2K21 Mamba Forever Edition you get the Xbox Series X version. Yes, that edition bundles both the Xbox One version and the Xbox Series X version but is not a free upgrade or the same game.
  3. JamDavis79 Win User

    NBA 2K21

    NBA 2K21 - are others having problems with the Mamba Forever Edition? Installed and put codes in on Friday. These were accepted but the features and VC did not transfer to my account.
  4. Electric Puha89 Win User

    I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.

    They refunded me.

    Tried 3 times. The denial of the refund i believed to be a breach in my consumer rights. Unsure if that is why the chose to refund me but needless to say the 3rd email was not a pleasant one.

    My refund was received and I purchased the correct version...

    Although now I've been hit with the glitch where all the bonus content doesn't get accredited to you. Awaiting ticket from 2k now.

    Circus 🤦‍♂️
  5. SamCD1 Win User

    I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.

    I too have this exact same problem. I started a refund ticket process and really hope Microsoft can help me swap out the versions. The xbox online store didnt offer the Mamba Forever $99 option when I went to buy. It would be really shady if they denied
    the swap request.
  6. Smwutches Win User

    I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.

Thema:

I bought NBA 2k21 Mamba forever edition on XBOX series X by mistake.

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