I bought my elite series 2 controller from amazon. Its still under 12 months how would I...

Hi,

have you registered the controller in your account yet ? if not do it right now.

What country are you from ? It would be best if someone from your country answers it cause of different laws.

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Thanks for the reply, just to clarify, theres no known “fix” other than replacing the controller with a new series 2? Typically my series 1 is just over 12 months old, so no chance of a replacement under warranty?

I know it sucks now, because my younger brother’s elite series 1 RB is now doing the same, plus its not on the warranty anymore. He also is used to the paddles and the customizations for his controls so for him switching back to the normal controller it
would be a pain for him. For me luckily with the series 2, they gave me a whole new one since it was still under the warranty. Its a shame I thought they would learned a fixed for the RB, but it seems it haunted over from gen 1 to gen 2.

Is your controller still under warranty? If so, yes I would get it sent in as soon as possible for repair. Unfortunately, there has been many problems with the Elite Series 2 controller such as this. Best of luck.

I can't remove the batteries from an elite series 2 controller? Would I still be able to do this procedure?