I bought my elite 2 on 6-15-23 and you say it is out of warranty. It's malfunctioning and I...

Hi Mark!

Thanks for getting back to us and apologies for the delayed response as I was out of office.

If that's the case, I would highly suggest you contact our live support team for further assistance. They will be able to provide you with more troubleshooting needed and further diagnose the issue. Please follow instructions above on how to contact live support.

Hope this helps!

Regards,

RodelioP.

Hi Mark!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing issues with your Xbox Elite 2 controller. As you mentioned, the controller is showing as out of warranty based on the serial number you provided. However, I can still assist you with troubleshooting steps to see if we can resolve the issue.



First, have you tried resetting the controller? To do this, press and hold the Pair button on the back of the controller for 10 seconds. Then, try to use the controller again and see if the issue persists.



If the issue still persists, you may need to contact Xbox Support directly for further assistance. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

I hope this helps!

Regards,

RodelioP.

I tried the reset you suggested and it did not work. The right stick still malfunctions.

Thank you for your response. Can you tell me why the warranty on my headset expired before I even bought it? I bought it brand new from Walmart. ( not refurbished )

I purchased it 7/23 and the warranty expired in 3/23

My elite series 2 controllers last about a month and a half, all with the same issues with the right and left button malfunctioning. I was on my third controller before the original warranty ran out on 5/8/20. The fourth controller, I got in June only
lasted 6 weeks. The replacement for that controller was received late July and has started to fail, 9/5/20. A controller this expensive should last more than five or six weeks, and I was out of town for a week of that. It's a nice piece of junk. At lease make
them easy to repair ourselves.