I bought minecraft java edition and it wont let me play

Anita Vatne · Jun 12, 2023

I just bought minecraft java and it has charged money from me and when i try to buy it again it it says its already owned. Its really confusing that it says already owned because it wont let me play.

I want a refund.

***move from Windows / Windows 11 / Microsoft Store***

:)

LucyW - MSFT

Dear Anita Vatne

Welcome to Microsoft Community.

Through your description, I learned that you purchased Minecraft Java Edition in the Microsoft App Store, but you can't play it. So you consider getting the game back. You mentioned that you can't play minecraft, what exactly does that mean? Is there an error when logging in to my account in-game? If you are convenient, you can share a screenshot of the error with me in the reply.

There is a problem about you not being able to play Minecraft, you can try to troubleshoot the error by following these steps:

1. After launching Minecraft, did you correctly select Minecraft Java Edition?

2. When logging in, make sure that the account you are using is the account that purchased Minecraft Java

3. Restart the Minecraft launcher. Restarting the launcher may help you solve some authentication problems.

You mentioned that you are considering a refund for this game, and since the refund policy varies from country to country, I recommend that you contact your local Microsoft Store customer service

1. Click the link, find your country, select Technical Support.

2. Select Get Help

3. Type "refund"

Hope it helps! If any update, welcome to share with us.

Thanks for your patience and understanding!

Best Regards,

LucyW-MSFT | Microsoft Community Support Specialist

Xena.

The Minecraft Editions, like the Starter or Master editions. Is what i meant by packs. And when i bought the java edition of minecraft it let me redeem the window ten version.

jake chapman1

Same thing happend to me but i bought the Minecraft java and bedrock sold together but it still says i need to buy Minecraft Java Edition

Francia J.

Oh, thank you so much for letting me know and I apologize for the trouble. If I may ask, are you trying to play Minecraft Java Edition or Minecraft Bedrock Edition?

KindGryphon

Can I get Minecraft: Java Edition for free if I bought Minecraft: Bedrock Edition and i linked the Microsoft account?

No. The java and bedrock edition are completely separate from eachother so if you want the java edition you will have to purchase it

Source: me. Its what i had to do.

I bought minecraft java edition and it wont let me play