I bought High on life and now it's telling me I need to buy it again

Hi, James. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders

Look for the transaction you made for the game there. The status should be completed there.

If it's completed, please do the steps below to sort out the issue.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select High on Life, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.

Solution 3: Try to uninstall and reinstall the game.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Hello elias gabriel5,



Welcome to the Microsoft Community.

I know you purchased Minecraft and redeemed it under your account, but you still need to purchase it when you use the same email.



First, you log out of your Microsoft account and log back in, sometimes logging back in can update your account's subscription and redemption history.



You can see your purchase history in the order history when you log in to https://account.microsoft.com/. If you have Minecraft purchase history in your account, but your account cannot play Minecraft, we recommend that you contact Xbox's technical support team, because since Microsoft Community is a public platform, it is not appropriate to publish your personal order information, you can provide your purchase record or chargeback record to the Xbox support team, they will have specialized personnel to solve the subscription redemption problem for you.

Contact us | Xbox Support

1. Select the "Contact us" button.

2. Select the drop-down menu option that matches your issue.

3. The next window will provide you with support articles based on your request. We recommend that you review the relevant articles before selecting the "View contact options" button.

4. In the last window, you will see multiple options. We recommend that you select the "Live Chat" or "Request a Call" option to talk to someone. Be sure to provide as many details as possible.

Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It may mean you're using the incorrect Microsoft account or the migration isn't successful.

First, kindly try signing in to Mojang website using your previous Mojang account to check: https://www.minecraft.net/en-us/profile

Once confirmed that it is already migrated, please sign out on your Minecraft launcher and then restart your PC before signing back in.

For your reference, you can check this link: https://help.minecraft.net/hc/en-us/articles/44...

I figured out what went wrong before seeing this. On the website, I skipped making an Xbox gamertag, not realizing that it'd just cancel the whole migration. AKA, I made a new Microsoft account without actually migrating. It's fixed now, but thanks for putting time aside to help!

Gold/Core isn't needed for PC though.