I bought gold and gamepass, it took money but i did not get either.

Discus and support I bought gold and gamepass, it took money but i did not get either. in XBoX Sales and Promo to solve the problem; My gold and gamepass were not given, but i was charged for them 41ddec25-00c7-4edf-9f4f-41f607c20d03 Discussion in 'XBoX Sales and Promo' started by LiveLucasYT, Jan 17, 2019.

  1. LiveLucasYT
    LiveLucasYT Guest

    I bought gold and gamepass, it took money but i did not get either.


    My gold and gamepass were not given, but i was charged for them

    :)
     
    LiveLucasYT, Jan 17, 2019
    #1
  2. FreeAndSay Win User

    I bought gold and gamepass, it took money but i did not get either.

    Hi there,

    Please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
    2. Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us
  3. Njal the Blue Win User

    I bought gold and gamepass, it took money but i did not get either.

    If you are on a PC or Xbox, it may be in the more section, which will when clicked open a drop down menu.

    On mobile select the three dashes top right and a drop down menu appears wity all options
  4. ShaneHepburn Win User

    I bought gold and gamepass, it took money but i did not get either.

    My gold and gamepass were not given, but i was charged for them
    Hello LiveLucasYT,

    Thank you for posting on the Xbox Forums If you still can't see it my advice is to contact

    Xbox Support


    thanks

    Shane

    [Mod Removed: Oversized image]
  5. ShaneHepburn Win User

    I bought gold and gamepass, it took money but i did not get either.

    what do you mean you don't have phone to contact Xbox

    thanks

    Shane
  6. XBF Leo G Win User

    I bought gold and gamepass, it took money but i did not get either.

    Hello LiveLucasYT,

    Thank you for keeping us updated. If the troubleshooting steps did not resolve the issue, please utilize the recommended step of contacting the
    Xbox support team. We will provide steps on how to speak with a support agent. Once you get in contact with a support agent, explain the billing issue in detail and list the troubleshooting
    steps you have already taken with us. Be sure to let us know the results!

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Can't redeem a code
    5. Select Show contact options
    6. Select Request a call from Support
Thema:

I bought gold and gamepass, it took money but i did not get either.

Loading...
  1. I bought gold and gamepass, it took money but i did not get either. - Similar Threads - bought gold gamepass

  2. Bought an xbox gold 6 month pass for my son from argos and its not working just says...

    in XBoX on Windows
    Bought an xbox gold 6 month pass for my son from argos and its not working just says...: I've purchased an xbox gold 6months pass for my son from argos trying to redeem but it's saying something went wrong. Any ideas on why it's not working 3ce7e316-6a0a-4b79-a05c-a6f9a80d78a3
  3. I bought xbox live gold 1 month then a 3 month and none of them are going through what is...

    in XBoX Games and Apps
    I bought xbox live gold 1 month then a 3 month and none of them are going through what is...: xbox live gold not working 2d99fcab-bff0-4f66-b104-50bf8080a913
  4. I bought Dead Island 2 Gold Edition

    in XBoX Games and Apps
    I bought Dead Island 2 Gold Edition: I bought Dead Island 2 Gold Edition, but only 2 of the add-ons in the bundle are showing up. Can someone help me. af176a12-e54f-4247-8431-d5afe8e0ce8f
  5. I bought a xbox live gold supscription, but it is not updated on my xbox

    in XBoX Accessibility
    I bought a xbox live gold supscription, but it is not updated on my xbox: I bought a Xbox Live Gold subscription for my son on his gamertag, but it is not updated on his Xbox, although I have confirmation that the purchase went through....
  6. I accidentally bought a gold game pass instead of ultimate how do I convert it to a...

    in XBoX on Consoles
    I accidentally bought a gold game pass instead of ultimate how do I convert it to a...: I accidentally bought a gold game pass instead of ultimate how do I convert it to ultimate? 24c53af2-d994-4094-8fdc-13a3ecdb2072
  7. I bought GOLD a couple of hours ago and im trying to play rainbow six siege but it keeps...

    in XBoX Games and Apps
    I bought GOLD a couple of hours ago and im trying to play rainbow six siege but it keeps...: I bought gamepass but it continues to tell me to renew it even though I have a subscription for it. 40ddd6c3-3ee6-4361-90a0-252975c9faa0
  8. I just bought Xbox live gold and it’s not letting me play 2k23 park

    in XBoX Games and Apps
    I just bought Xbox live gold and it’s not letting me play 2k23 park: This is some bs I hate this type of stuff I need your help asap b982c54d-c961-425b-9500-87db5e702c6e
  9. Can I transfer my gold too. A new account if I delete my old account and keep my games I bought

    in XBoX Accessibility
    Can I transfer my gold too. A new account if I delete my old account and keep my games I bought: Can I keep my gold and games if I delete my account and start a new account 2404cb94-8baa-458a-a1fd-9ad12c142797
  10. Concern about my Xbox Gold after I had bought Xbox Gamepass ultimate.

    in XBoX Accessibility
    Concern about my Xbox Gold after I had bought Xbox Gamepass ultimate.: Alright, so I had bought the gamepass ultimate for 1 month for 1 euro since it had a 92% discount. Before buying the Xbox gamepass ultimate I had a pre-paid Xbox gold which was 12 months, and I...