I bought gold and gamepass, it took money but i did not get either.

Hi there,

Please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
2. Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

If you are on a PC or Xbox, it may be in the more section, which will when clicked open a drop down menu.

On mobile select the three dashes top right and a drop down menu appears wity all options

My gold and gamepass were not given, but i was charged for them

Hello LiveLucasYT,

Thank you for posting on the Xbox Forums If you still can't see it my advice is to contact

Xbox Support

thanks

Shane

[Mod Removed: Oversized image]

what do you mean you don't have phone to contact Xbox

thanks

Shane

Hello LiveLucasYT,

Thank you for keeping us updated. If the troubleshooting steps did not resolve the issue, please utilize the recommended step of contacting the
Xbox support team. We will provide steps on how to speak with a support agent. Once you get in contact with a support agent, explain the billing issue in detail and list the troubleshooting
steps you have already taken with us. Be sure to let us know the results!

1. Click the support link we provided
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Can't redeem a code
5. Select Show contact options
6. Select Request a call from Support