I bought giftcards But it has been already redeemed

Responsibility lies with the retailer if a gift card is already redeemed

Hi there.

Unfortunately there is nothing that can be done by Microsoft in terms of redeemed gift cards. You will need to take the gift cards back to the retailer where you purchased them from and explain the issue. They may issue a new gift card or refund your purchase.

Thanks,

You would have to approach the retailer, were the protective coatings over the codes intact when you bought them?

I just bought a $10 gift card and i went to redeem it but it said the key has already been redeemed

Just curious how someone would have stolen your gift card?

and yet you still have the code for it that you can type in and see that it has been redeemed.

and how you can see what time and the IP address that it was redeemed on? Where do you see that information at?

we traded giftcards, and his giftcard code was already used.

I can't see the IP, I thought it was the IP but it appears to be the transaction code or something like that. Anyway I know I won't get it back I would just like to file a complaint so MS can block the account that redeemed the code.