I bought game and it doesn't allowed me to install

Dan Almanza · Jul 5, 2021

so I bought a game using my Riyadh Bank and change my region also to Saudi Arabia. the Microsoft Store Update the currency to SAR and still won't allowed me to install the game. I also try all the method from the threads and suggestion here but still no luck. I would like to refund this but the problem is no one answering my call.... PLEASE HELP.

:)

XBF Ihssane Z

Please try to check your game in the order history in this following website : Microsoft account | Home just to make sure that the purchase was through your account. However, if the game is in the account, we recommend checking this link Troubleshoot game installations on a Windows 10 device | Xbox Support. However, if the issue still persists, you can request a refund on the game through this link Request an Xbox refund | Xbox Support. The refund department takes up to 72 hours to respond and the money takes three to 5 business days to go back to the account.

Dan Almanza

1. yes my order history show / reflect in my account.

2. already tried this Troubleshoot | Xbox Support, but the issue still remain. like the 3 images I attached.

3. my last solution is to refund. If only there's a quick chat support that can help me to resolve this issue, I would appreciated and keep the game.

Thanks for your Quick Reply lhssane. I will mark this PROBLEM SOLVE as soon I get my money back. have a good day

*got my money back thanks

PitiedTugboat87

Same problem here with Dying Light. My account shows that I have bought the game (payment history), Store doesn't.

BUT, allowed me to download again (???) and now the game doesn't run, stopped the installation at 100%

What a mess....

PhillipMolacek

Hi, I purchased this last september and bought a new laptop a few days ago, I did what you said to do but it doesn't have an install button on it. It shows when I purchased it but won't allow me to download it

HarrietAmorós

hello there, doing good
and yeah! that link allows me to install it luckily. For some reason the game doesn't have a Game Card at all but it is installing right now. Will see if the console allows me to run it, will let you know asap.
Thank you kindly

I bought game and it doesn't allowed me to install