I bought Forza 7 But it says I Didn't

XeneXeta0721 · Aug 2, 2018

I bought Forza Motorsport 7 And it installed fine on my main computer, I tried Installing it on another computer and it now says I don't own the game but it shows I own all of my other games and give me the option to install them. If you know how to help
please let me now.

:)

Miss Bijoux · Aug 2, 2018

I recently bought Xbox live Gold but it says I didn't.

Hey there Tygerane!

I'm sorry to hear about the issue. You'll want to reach out to our
phone/chat support teams for help with this. We can't dig too closely into your account or billing issues here as we are public facing. Phone and chat can hopefully help you out a bit more.

Let us know if you have any further questions.

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Xbox Forums Staff

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Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the

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Tygerane · Aug 2, 2018

I recently bought Xbox live Gold but it says I didn't.

I recently bought the 3 month package for Xbox live GOLD but my Xbox says I'm still a 'free member'. I do not want to spend more money on something I already bought. Help?

RomkaZzz · Aug 2, 2018

Hello! Try redownload your profile. Also first check your purchase history on account.xbox.com

JohnnyXeo · Nov 2, 2018

Could be temporary, make sure you're logged into live as well

JohnnyXeo

Could be temporary, make sure you're logged into live as well

RomkaZzz

Hello! Try redownload your profile. Also first check your purchase history on account.xbox.com

EasyListening

i just bought forza 7 earlier and haven't been able to download and install the game. The DLCs installed fine. Another game was downloaded and installed fine. Forza 7 is saying it can't access Xbox live. It keeps saying that i'm not connected but I am. Even
now that xbox live services are back up according to xbox.com/status, i still can't get forza 7 to install. Tried resetting. Tried deleting local cache and reinstalling.

So, the problem is on their end. They said they would txt me once it gets fixed, but then they just texted me a little while ago to say xbox live was back up but i still can't install Forza 7.

HomegrownSilky

Just because there has been a lot of confusion about the different versions of the game, which console do you actually have?

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

On Xbox try the following

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

I bought Forza 7 But it says I Didn't