I bought early access bundle for mlb the show 23 game pass but it's not downloading it...

Hello Andra Ingram,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.

We are aware that some players are having issues accessing the game try follow the steps below and see if you are able to locate the game. If still having issues please report a problem by following the guide below.

Games are usually installed automatically on your home console. For auto installs, you must set your power mode to Instant-on and, under Profile & system > Settings > System > Updates & downloads, select Keep my games & apps up to date.

To find your games or add ons:

1. Press the Xbox button  on your controller to open the guide, and then select My games & apps > See all.
   
2. In the games list, make sure the filter is set to All console types. If you don't see your game or add-on, select Manage and see if it appears under Queue or Updates.
   

You can report your issue by using the Report a Problem app on Xbox consoles or the Windows Feedback Hub on Windows devices. To report a problem on console:

• Press and hold the Xbox button , and then select Report a problem to launch the app. Select Report new problem > Continue with standard diagnostics. If you’re experiencing an issue with audio or video, select Reproduce with advanced diagnostics. Then fill out the remaining details such as category, subcategory, title, and description.
  
• Title the bug [XBF] MLB 23 Early XGP Access bundle issue for Game Pass users. For users that purchased the Digital Deluxe, title it [XBF] MBL23 Early access Digital Deluxe.
  

Hi, Adam. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders

Kindly check if the transaction for the Early access bundle it is completed.



If it's completed, using your console, go to My games & apps > See all > Full library > All owned games, select the game title, then press Install all.

If it's not there, log in to your account on this link and check if you are seeing an option to install the game, https://www.xbox.com/en-us/games/store/mlb-the-....

Hi, Andra I'm Kim, an Independent Advisor and I’m happy to help you today.

Kindly try installing the game remotely. You can click the game title from your order history to install it via Xbox store or you can use Xbox mobile/ PC app. Just make sure that remote features are already enabled. Go to Profile & system > Settings > Devices & connections > Remote features. Check the box to enable remote features and for Power options, select Sleep mode.

I'm sorry, upon checking the details of the game from this link, https://www.xbox.com/en-US/games/store/mlb-the-....

It doesn't have a cloud gaming enabled feature and it is not also playable on PC. If you did purchase the early access bundle, you can request a refund using this link, https://support.xbox.com/en-US/forms/request-a-....

I was told that only applies on gamepass to Xbox systems if you use a pc you can’t get access until the 28th