I bought EAFC 24 but I can't play it

Hello Baraka K. my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through. For this type of case, I suggest you request a REFUND, there is a form, which is as follows:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Sincerely,
Oskayra.

No, EAFC 24 is not on the cloud at the moment. It might do when it comes to EA Play, but that will be sometime next year.

Are you able to sync your EAFC 24 game progress on Xbox One?
Lets try confirm that by the following steps.
1. In settings, go offline.
2. Play a game or two on EAFC 24.
3. Save progress.
4. Quit game.
5. Go online.
6. Wait for connection to be stable.
7. Launch EAFC 24.
8. Do not Press anything in the start screen, wait for a cloud storage and local storage progress file comparison.

If number 8 is displayed, then it means the data is saved on cloud correctly.

Try the same steps on your X Series console and see what progress you will pick up from the EAFC Cloud storage.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello thomaswinyard,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble downloading the ultimate edition of the game. This can be a frustrating issue, but don't worry, we are here to help you.



There are a few possible reasons why the download might not be working on your Xbox. One of them is that your internet connection might be slow or unstable. Another one is that your Xbox might not have enough storage space to install the game. A third one is that there might be a problem with the game's servers or your account.



To troubleshoot this issue, please follow these steps:



- Check your internet speed and stability. You can do this by going to Settings > Network settings > Test network speed & statistics. If your speed is below 5 Mbps or your packet loss is above 5%, you might need to improve your connection by moving closer to your router, using a wired connection, or contacting your internet service provider.

- Check your Xbox storage space. You can do this by going to Settings > System > Storage. If you don't have enough space to install the game, you might need to delete some other games or apps, or use an external hard drive.

- Check the game's servers and your account status. You can do this by going to Settings > Account > Subscriptions and make sure that your subscription is active and not expired. You can also check the game's official website or social media accounts for any updates or announcements about server issues or maintenance.



Please see: EA Play with Xbox Game Pass FAQ | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.