I bought and played Minecraft on an old account, migrated the account and it says I've...

Discus and support I bought and played Minecraft on an old account, migrated the account and it says I've... in XBoX Accessibility to solve the problem; Hey there, I recently wanted to play Minecraft on my old account that I bought Minecraft on and played for a few months, so I decided to migrate the... Discussion in 'XBoX Accessibility' started by Kellen Fur, May 29, 2023.

  1. Kellen Fur
    Kellen Fur Guest

    I bought and played Minecraft on an old account, migrated the account and it says I've...


    Hey there, I recently wanted to play Minecraft on my old account that I bought Minecraft on and played for a few months, so I decided to migrate the account so I could play on it again. However, the Minecraft launcher says I don't own Minecraft on that account and that I need to pay for it. As I mentioned, I've played Minecraft on this account before, I know that I've bought it, but the launcher won't let me play unless I buy it again when on my old account on said launcher. Any insight would be greatly appreciated.

    :)
     
    Kellen Fur, May 29, 2023
    #1
  2. Kellen Fur Win User

    I bought and played Minecraft on an old account, migrated the account and it says I've never paid for it

    Thanks Dahryl, but I checked and it's not there. I didn't expect it to though because I bought this account before Microsoft migration was a thing, I didn't have a Microsoft account associated with my email at the time of purchase simply because I didn't need one. I've already sent a support request through Mojang so hopefully that can clear some stuff up. Appreciate the insight.
  3. Darhyl Mayte Amizola Win User

    I bought and played Minecraft on an old account, migrated the account and it says I've never paid for it

    Hey Kellen!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    It is possible that your Minecraft account was migrated to a different Microsoft account. In order to locate the Microsoft account associated with your Minecraft account, you will need to find the Minecraft transactions under the account's Order history by signing in to all of your email addresses on account.microsoft.com > then go to Payment and Billing > Order History.

    If the Minecraft transaction showed up under your Order history, use the same account to access your Minecraft account.

    If you are unable to find any Minecraft transactions, try to check your other accounts.

    As for an alternative option, you can also contact the game developer Mojang for further assistance as they can possibly help you locate your account from their server database.

    You can submit your ticket request here at this link:

    https://feedback.minecraft.net/hc/en-us/request... or https://help.minecraft.net/hc/en-us/request/new...

    After submitting the request, you will receive an update from Mojang within 24 - 48 hours.

    Thank you for your time. I hope you have a great day!
  4. Darhyl Mayte Amizola Win User

    I bought and played Minecraft on an old account, migrated the account and it says I've never paid for it

    Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  5. Darhyl Mayte Amizola Win User

    I bought and played Minecraft on an old account, migrated the account and it says I've never paid for it

    You're welcome! I understand, It seems that would be the only best option is to submit a ticket request to Mojang through their support link. Kindly wait for their update as they will send their response within 24- 48 hours.

    Thank you so much for your kindness and cooperation! If you don't have any more questions, feel free to choose a rating, and have an amazing week!
  6. Erfan Heydarzade Win User

    I lost my minecraft account transaction number because I deleted all emails by mistake

    I bought from minecraft.net but they leave a recorded message in their ticket saying contact microsoft support

    To be more precise, they say:
    "
    Hello,

    Thank you for contacting us for help with your Java Edition account.

    As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

    If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

    For further information about the end of account migration, please visit this article.

    Regards,
    Minecraft Support
    "

    I have already changed this account to Microsoft ( migrate )
    And what should I do now?
Thema:

I bought and played Minecraft on an old account, migrated the account and it says I've...

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