I bought and played a game for months and now xbox says I don't own it

Discus and support I bought and played a game for months and now xbox says I don't own it in XBoX Games and Apps to solve the problem; Several months ago, i bought elden ring in an online website. The web was secure and I followed all the steps until I was able to install elden ring in... Discussion in 'XBoX Games and Apps' started by Hans Schiess Gonzàlez, Dec 21, 2022.

  1. I bought and played a game for months and now xbox says I don't own it


    Several months ago, i bought elden ring in an online website. The web was secure and I followed all the steps until I was able to install elden ring in my xbox. I've been playing the game a lot and after one month without playing, i decided to play again. The problem is now my xbox doesn't let me start the game a message appears saying I din't own it, but I have played until now, I have saved progress in my xbox data, etc... I tried everything but i couldn'r fix this, so I decided to uninstall the game and install it again, but now my xbox doesn't have any elden ring data and the store makes me pay to purchasw it again.

    The thing is I bought it online, but not with a code, they lent me an account to install the game... I think this is the problem but I'd like to know if there's any way to have it back with all my progress, and if I have to pay again or not.

    :)
     
    Hans Schiess Gonzàlez, Dec 21, 2022
    #1
  2. HomegrownSilky Win User

    I bought and played a game for months and now xbox says I don't own it

    "The thing is I bought it online, but not with a code, they lent me an account to install the game..."

    Signing in to accounts that you do not own is against the TOS and can lead to permanent account suspensions as well as possible permanent console bans. Since you just paid to borrow an account that had access to the game, you do not actually own it. It will not show up for you. You were scammed. You should consider yourself lucky if you do not receive any enforcement actions taken against your account or console.
  3. SwordofWhedon Win User

    I bought and played a game for months and now xbox says I don't own it

    Without having any direct evidence, by your description, you obtained the game in a manner against the rules

    Games and codes may only be purchased from authorized retailer, such as the Microsoft, an Xbox store, Amazon, Best Buy, target, Walmart, etc. If you’re purchasing a code and it’s not from Microsoft, or those kinds of retailers, it’s probably not authorized.

    Your progress is likely still there, once you repurchase the game
  4. kyle_m4496 Win User

    I bought Minecraft forever ago but now it says I don't own it

    Hi Aaron. My name is Kyle and I'm an independent advisor.

    What device are you trying to play Minecraft on?

    If you are using a Windows PC, please ensure you are signed into the Xbox app and Microsoft Store with the account which owns the game.

    Also, please let me know of any troubleshooting steps you may have tried so far, and provide screenshots of this issue if possible.

    Thanks,
    Kyle
  5. Aaron Adams3 Win User

    I bought Minecraft forever ago but now it says I don't own it

    Oh, nevermind. It turns out that I’d already installed it with game pass but it expired, causing me to not be able to play Java. I’d already bought Bedrock, so I think the store thought I’d purchased the bundle. We’re all good now
  6. Rodrigo Oliver Win User

    I bought Minecraft years ago, and now it says I don't own it.

    Hi Tyler, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Please, open the Microsoft Store on your computer.

    Then, click on Library > Games.

    On the far right corner, click on the drop-down menu and uncheck "Show only installed Apps".

    I hope this helps.
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I bought and played a game for months and now xbox says I don't own it

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