I bought a Xbox gift card and the code ripped.

Hey Malakai!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Nothing to worry, in order to use your codes even if it's damaged, you will need to contact Microsoft Xbox Support and provide them the serial number of your Xbox gift card.

I will reroute you to Microsoft Xbox Support so they can help you as soon as possible.

Thank you so much for your time! I hope you have a great day!

Hi Malakai Dallons,

Welcome to Xbox Community Forums. We hope that you are doing well today other than this account issue.

We understand that you are having issue redeeming Xbox gift card code. As per description, the code was damaged.

We really understand the inconvenience caused and couldn't really imagine how important it is for you to be able to fix this problem as soon as possible. However, we realized that this issue would be handled better by our live support team so they can properly verify your account. They are more equipped with all the tools and resources to get your problem diagnosed. Please follow the steps below to contact our live support team:

You can try contacting Xbox support directly by following the steps below:

1. Visit to the link: Contact us | Xbox Support //// Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Subscriptions & Billing
   What's the issue? -I can't redeem a code
   
4. The third box will ask you to describe your issue "Damage code" and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

Lastly, below you will find a link to an Xbox support article titled "Troubleshoot gift card and code issues". This will provide you with more information regarding the matter.

Link: Troubleshoot gift card and code issues | Xbox Support











We hope this helps and it's even better to connect with the right support, where you can get dedicated assistance, experts will provide accurate answers to you.



If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

I just now bought a gift card an redeem it on my xboxone x console an it was for 25 this the second time an pass four day i bought a gift card for 25 an get only 15 added to my account why an if that the case can i get my 20 back for the two 25 gift i
bought an put on here to get rip off ten dollars for bought cards after loading them on my xboxone accout i didnt this the three day ago thinking it was a error on my behalf if it's not I am about to get tires I just would like to know what can I do about
my $20 I lost my to gift card

Hi,

Is it a third party gift code card you bought from a game store or bought directly from Xbox?

I bought the xbox LIVE GIFT CARD and I ment to buy the xbox GIFT CARD