I bought a Xbox 360 350s an when I go to the mac address it only displays the alternate mac...

Hello there @kmillz032, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to perform a quick power cycle on your console:

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Try clearing the MAC address. To clear the MAC address
- Go to settings -All settings- Network - Advanced network , Alternate Mac Address - clear. Your Xbox will restart

It gives me the option to choose 'Clear' or 'Alternate MAC Address'. When I click alternate MAC address, it prompts me to enter one.

I'm sorry to hear that you have trouble with your sneaky kid getting around the Circle parental controls.

I don't know about your network setup, but you could try a combination of using MAC black-/whitelisting, which will take a bit of work.

What you need to do is: Create a list of MAC addresses used in your home (e.g. the Xbox One, the PC, the smartphones etc). You can find the MAC of the Xbox in the network settings, and the PC should show it's "physical" address (i.e. the MAC address) when
running the "ipconfig /all" command on a Windows command prompt.

As for your smartphones and tablets, you need to check the network settings of those devices for the MAC address.

Some routers allow you to only allow devices to connect to the internet, if they are on a known whitelist, all other devices are blocked.

So if you add the MAC address from the Xbox to the whitelist, it will work with the Circle service, and as soon as your son changes the MAC address to bypass Circle, the router blocks the device completely.

But not all routers have that MAC blocking function. So please check your router's manual, if your router has such a blocking setting.

That way you can force your kid to leave the MAC addresses as they are, otherwise they wouldn't be able to connect at all.

Of course, your kids MUST NOT have access to the router settings as well.

Hello Cheryl,

We understand that your issue here consists of the alternate MAC address consistently changing, removing its assignment from the Disney Circle.

We recommend that you create a static IP for the console,
and port forwarding on the network
configuration settings for a better connection.

Check out this article for more information on the Xbox Live Ports.

Hope this helps. Let us know.

I haven't had good success with the Xbox parental controls. I have the screen time set up such that he should not be able to use the Xbox at all after 10 pm on weeknights. Sometimes that works and he gets signed out but other times it seems that he can
log on and watch Netflix. Also, they take a bit of time to refresh, so if he has friends over and I want to extend his time that doesn't happen instantaneously. And finally, the thing I like about the Circle is that it attempts to integrate his use across
multiple platforms so I can just have one overall time limit and I don't have to micromanage his time on several different devices.

Cheryl