I bought a Skyblock pack for Minecraft PS5 and I can't play it please help

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that in regards to your concern you may need to reach out to your console support so they can validate your purchases, they will be guiding you with troubleshooting steps and will determine what will be the next step.

Hi dieucross,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you have order Minecraft Skyblock Pack and 2 Foundation Packs for Minecraft and is not showing in your child's account. Let us check on this together and sort this out in timely manner.

Based on this page Skyblock in Minecraft Marketplace | Minecraft, Skyblock pack can be purchase from Minecraft Marketplace. This means that the purchase for this pack will not show in your Microsoft account as this was sold through in-game store. However, we would like to ask where did you purchase this 2 Foundation Packs? We found this one from Xbox.com and it seems like it is not the one you bought. Link: Buy Minecraft Skin Pack 2 | Xbox. Any case you bought 2 Foundation Packs from in-game store - Minecraft's Marketplace. Please contact Minecraft Support and ask them how to locate your purchased packs on your child's account or how to reflect the purchase.

Please use this link to contact support - Submit a request – Home (minecraft.net).

Otherwise, please let us know if you are referring to different packs from Minecraft. You may want to check your account's order history.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I've done some more digging and found that the cause was the discord verification. There is an ongoing scam on Hypixel Skyblock where people send guild invites to random players on Hypixel Skyblock and after joining their discord, they ask for your Minecraft Username and email associated with it. From my experience I gave them my Minecraft Username and email, and also helped them get into my account by using the Microsoft Authenticator FOR THEM. I want to unalive myself (joking) because of how embarrassing this is and I'm being open right now so please, berate me to your heart's content.

Hello, I am trying to install Minecraft Java so I can play on a data pack I have installed whenever I try to install it, I can't find it and when I look in the search, I can only find Minecraft dungeons can you please help me out on this.

Hi Flaviu! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your purchased Minecraft game.

Kindly try to perform the following workarounds according to the official Mojang Support: https://help.minecraft.net/hc/en-us/articles/4408948974989-Minecraft-Java-Edition-Demo-Mode-

"Ensure you have logged into the correct Microsoft Account that purchased Minecraft. You can locate your Microsoft Account on the Microsoft Help Page.​​ https://support.microsoft.com/en-us...username-b2049472-3b8f-27d3-61c6-67a668453f4c

Other possible issues could be:

Your launcher is out of date. Update via Settings > About or re-download the Minecraft Launcher. https://www.minecraft.net/en-us/download

You purchased Minecraft under a different email address, or the email address has been changed. Be sure to check your account page to verify your purchase of Minecraft. https://www.minecraft.net/en-us/login?return_url=https://www.minecraft.net/en-us/msaprofile

Your purchase was refunded. In this case, you will have received an email from Minecraft and will need to re-purchase the game from the Minecraft Store. https://www.minecraft.net/en-us/store/min...

You just purchased Minecraft while the account was logged into the launcher, or you have not yet chosen a Java profile name. Be sure to restart your launcher and re-try.

Make sure your system meets the system requirements. https://help.minecraft.net/hc/en-us...ation-Issues-FAQ#h_01FFJMSQWJH31CH16H63GX4YKE "

If the issue persists, I highly recommend you reach out to Mojang Support for further assistance as they have the tools and resources to properly investigate this case:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl