I bought a nex xbox series x, can't play games I own. Tried to get help, callback keeps...

My name is Fernando I'm an independent consultant, I'm happy to help.

Can you tell me if the problem is with digital or physical games? The other console services work like apps, internet.

Let me know so I can help.

What games are you trying to play?

What error do you get when trying to play them?

Are these disc or digital games?

We need more information if you would like assistance.

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

I tried what you said to do but it still says I don't own the game. Is this because I bought the xbox one version and not the series X/S version?

Yeah, I get what you're saying, especially if you recently bought an Xbox One X.

I bought an Xbox One at launch, and still haven't upgrade to the S or X. Personally, I have no plans to buy the Series X since it sounds like my console will still be able to play new games for awhile (obviously at lower resolutions and frame rates). At
the moment, I'll probably hold off until the Series X starts getting games that won't be playable on the console I already own. Either that or my console stops working.