I bought a new Koorui 24e3 monitor and it’s not outputting sound from the monitor only If I...

Hi, Lori my name is Jhon, and will be a pleasure help you

It's great that you got your son a Koorui monitor with built-in speakers for his Xbox Series S! Getting the audio working shouldn't be too complicated. Here's how you can achieve it:

Confirm HDMI Cable:

Ensure you're using an HDMI cable that supports audio transmission. Not all HDMI cables do, so double-check the cable specifications or its markings to confirm.

Audio Output Settings on Xbox:

Go to Settings > General > TV & audio > Audio output.

Under "Audio output," select "HDMI (Optical/SPDIF)". This should send the audio through the HDMI cable to your monitor's built-in speakers.

Alternatively, try selecting "Headset (Optical/SPDIF)" if your monitor's speakers connect through an optical audio cable.

Monitor Settings:

Check if your monitor has any additional audio settings. Some monitors might need manual activation of built-in speakers or volume adjustments. Consult the monitor's manual or manufacturer's website for specific instructions.

Troubleshooting Tips:

Power Cycle: Turn off both the Xbox and the monitor, wait for a few seconds, and then power them back on. This can sometimes resolve minor glitches.
Change HDMI Ports: Try plugging the HDMI cable into a different HDMI port on both the Xbox and the monitor.

Hard Reset of Audio Settings: On the Xbox, go to Settings > General > Reset this console. Choose "Reset to factory settings" and select "Keep my games & apps". This will reset all Xbox settings, including audio, to default.
Additional Notes:

If your Koorui monitor has both HDMI and headphone audio, try switching between them in the monitor's settings to see which works for you.

Some monitors might require additional adapters or audio cables to connect the HDMI audio output to the built-in speakers. Consider consulting the monitor's manual or contacting the manufacturer for specific recommendations.

You can check more detailed information about why the koorui monitor has no sound following the next link:

https://www.mymonitorsgeek.com/koorui-monitor-no-sound/

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

if the monitor has speakers and this is rare as most do not, then make sure under sound settings that hdmi audio is enabled and selected as stereo.

some monitors except input of sound but then only have a headphone jack on the back for output.

If there is no audio on your Amazon G4 monitor after the update, check the sound settings on your computer and monitor. Make sure that the monitor is selected as the default audio output and that the volume is not muted or too low. If the problem persists, try checking the monitor's connections and, if applicable, the audio cables.

Steps to check and resolve:

1. Computer sound settings:

Access the sound settings of your operating system (Windows, macOS, etc.).

Check if the monitor is listed as an audio output option and that it is selected as the default device.

Make sure the volume is not muted or too low.

If the monitor is not listed, try uninstalling and reinstalling your computer's audio drivers, or check if the monitor has a dedicated audio device, which must have drivers installed as well, according to ASUS.

2. Monitor sound settings:

If your monitor has sound buttons or settings, make sure the audio is not muted or the volume is set too low.

If there is a sound settings menu, make sure the audio output is selected correctly (e.g., HDMI, DisplayPort).

are you sure that is the version with speakers, it will have audio controls usually for audio passthrough to the headphone jack on the back

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello DaBlueHairedGuy, have you tried to check in the instruction manual if there is any kind of special configuration to be done on the monitor?

Monitors like this tend to be like TVs, just connect the HDMI cable that comes from the Xbox to your monitor and the sound will come out of the monitor.