I bought a gift card and it redeemed in a different US (Guam) currency

Discus and support I bought a gift card and it redeemed in a different US (Guam) currency in XBoX Games and Apps to solve the problem; I bought a digital gift card off Amazon and usually go to the email and put the code in on my Xbox. But this time I went to Xbox.com and it brought me... Discussion in 'XBoX Games and Apps' started by killa x mcsg, Jul 26, 2021.

  1. killa x mcsg
    killa x mcsg Guest

    I bought a gift card and it redeemed in a different US (Guam) currency


    I bought a digital gift card off Amazon and usually go to the email and put the code in on my Xbox. But this time I went to Xbox.com and it brought me to my Microsoft account. Then the code was already written down and was ready to be redeemed so I redeemed it. But little did I know it would redeem it in Guam and not the United States which is where it would’ve redeemed if I did it on my Xbox. Now on my Microsoft account it says I have multiple currencies $8 in the United States and $20 in Guam. It says the same thing on my Xbox in the payment and Billings in the settings. When I tried to buy the game I was gonna buy that was on sale, it won’t let me use the “Guam” currency even if it is US$. Any help? Can I change the currency to the US? Am I able to get a refund?

    :)
     
    killa x mcsg, Jul 26, 2021
    #1
  2. Nursemorph Win User

    Gift Card for Xbox, movies and Microsoft

    What does it say when you try to redeem it? Are you in the same region as the gift card you purchased...ie as it's a US $ card, are you in the United States? As gift cards in a different currency cannot be redeemed in a different region....I have a UK account and can't redeem US $ cards
  3. StephanieMCarter Win User

    Gifting Games/items

    Are you referring to a gift card? If a currency card is different, how would I go about doing that? I cannot use the $40 gift card I redeemed to buy more gift cards.
  4. StuartATrueRed Win User

    Redeeming Xbox Gift Cards from Different Regions

    Gift cards are region locked and so is not possible to redeem them in a different region. Your friend will need to send you a gift card in your currency.
  5. ngocphi Win User

    Using redeemed gift cards of a different currency.

    Well no as you aren't supposed to receive gift cards from other regions unless you actually live there

    You must enter valid billling addess

    Not some.random numbers

    It's best just to ask your friend to refund the code and just buy from an etailer in your region

    Becauze Josef steps makes the mess a lot bigger and not appropriate for the rules of forums.

    One what he is suggesting wont work without additional steps

    Those additional steps can cost you 3montha before you can change back and there would.be a lot of issues like region locks on bc titles to ms rewards location issues since you arena physically in UK earning rewards while.you have 3months is a bad idea

    Gifting and currencyncards aren't transferable between regions and because ms isn't a bank now are they exchangable

    You aren't supposed to bypass the rules

    Bypassing region locks is against Xbox live rules and if you mess up you could be stuck for 3months in UK or another region and then you will come back and blame forums which is why we don't tell you how to bypass the locks in the first place

    It's just.a bad idea
  6. JosefLBohorquez Win User

    Using redeemed gift cards of a different currency.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Bean

    You could try add an UK address to your account using link below, usually it's required to make purchases on Microsoft:

    https://account.microsoft.com/billing/addresses

    After that, as you said. Change your console location to UK and try again
Thema:

I bought a gift card and it redeemed in a different US (Guam) currency

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